52 Irving Pl, New York, NY 10003
Cuisines: Spanish, European, Continental
Good For Groups: Yes
No coupons available
05/08/2012Provided by Citysearch -
Dear Owner's of Casa Mono, First, may I say, that I love your restaurant The food is always incredible and the wait staff very professional. However, there does seem to be a hostess and seating issue. Are you aware of this? I've been to your establishment many times and had to deal with a rather inflexible hostess more than once. I can only site one time, this past Valentine's Day 2012, where the hostess on duty that evening could not have been more helpful to us. A very, very sweet girl who, from the inception, made us feel welcomed at your establishment. Unfortunately yesterday we had no such experience and had to deal with a hostess, on at four o'clock in the afternoon of May 6th 2012, who was not very helpful at all. We were a party of four and we arrived a bit after 4 o'clock, our reserved time. On her screen she had us down for 3:45 which meant, to her, that we were 15 minutes late to which I replied that we were scheduled for 4 o'clock. She said she had taken the reservation, she had not. We had spoken with a gentleman the day before who gave us the 4 o'clock time. That said and done we asked to be seated. She informed us that she could not seat us until we were all present. I told her one of our party was on the phone, right outside the restaurant, to his family in Spain about a very significant matter. He had to make an emergency call and, considering the time change, he needed to do it promptly. I told the hostess that he would be right in but she said she could not seat us until he was in the restaurant. Really? Is that your policy? I can understand, in a crowded space, that having to seat a fourth person later, after seating the others, may disturb a crowded restaurant but your restaurant only had two or three other tables occupied at that time and, we would have disturbed no one. She also stated, when he came in and she could seat us, that we would have to leave by 5:45. Again, Really? Not only will you not let the people there and ready to be seated be accommodated but you are going to rush us out as well. To make matters worse it was my birthday and I was so looking forward to spending it at Casa Mono. I find it hard to believe, that a place of your caliber, would allow a hostess( the very first person you meet and the very first impression you get of a restaurant) to treat people in such a manner. It was only after we decided that we would leave, go somewhere else and our friend had finished his call did she offer to help us, that was too little too late. We could have avoided any drama had she just sat the three of us when we had arrived. We could have ordered for the four of us, our friend would have come in, joined us, and I would have had a ""Happy Birthday."" I've been to Spain many times and, although your cuisine is slightly different from the food there, it is one of the closest I've had to it in the states so far. Unfortunately this was a bad experience for all of us and I'm very doubtful that we will be returning any time soon. I don't expect any action on your part in sending this note. I just wanted you to be aware, if you were not, that this was how some people get treated at your restaurant. I work for myself as well and if this was happening with a worker of mine, in their dealings with any of my customers, I would surely want to know. I am also very aware that this particular hostess may dispute what I have written and that’s fine, that’s her version and or opinion. Furthermore, I will say that the customer should always be made to feel welcomed and any effort, within reason, should be made to accommodate them. I won’t say the customer is always right but I will say, at the very least, they should be heard. With much respect for your chefs and waitstaff, Mark Selfridge
I can't believe Batali is comparing bankers to Hitler and Stalin. Agree with the previous post that it is completely insensitive. Why can't he just stick to making food? I can only assume that if he is busy attending conferences and media events offering his political views he is definitely not paying attention to his businesses and the quality of his food. Given this, and the insensitivity he recently displayed in comparing bankers to Hitler, I will no longer eat at his restaurants and will encourage others to do the same.
Mario Batali's recent comment comparing bankers to Hitler and Stalin are downright disgusting and irresponsible (reference at bottom of review). While there are many views on bankers during these challenging times, his references to such dictators who executed many people for their religion and / or beliefs is hurtful and ignorant. I do not believe it is in this world's best interest to support him or his restaurants given his most recent comments.
google or search for the following article as a reference: ""mario-batali-apologizes-for-comments-comparing-bankers-to-hitler-stalin""
04/12/2011Provided by Citysearch -
After visiting this restaurant I wanted to call up Mario Batali and give him a piece of my mind. My boyfriend and I were in the city for 5 days and visited many popular restaurants and were treated famously, until we happend upon Casa Mono. We had no reservations but were told the""bar was open"" (there was one other man sitting) and proceeded to sit and order wine. It was very expensive wine if I may add. We then decided to order a small plate each as it was between meals and were told that typically people order 2 to 3 small plates each or they ""boot you"". We probably would have ordered more but we were told that you had to send your complete order in at one time. We had never been there and weren't sure what we wanted. We then asked for more wine and our waiter told us that he couldn't serve us more wine unless we ordered more food. We were several hundred dollars into this and willing to spend more money, but I couldn't get out of there fast enough after that kind of treatment. I would have understood if we
had been taking up space eating the free bread and olives and drinking iced tea, but we were spending money. I have no problem adhering to restaurant policy but no where was it stated and we were welcomed in only to be practically ousted. I will never go back and I will tell everyone I know. Come on, Mario. You seem like such a fun loving guy and food should be fun. This was not!
07/27/2009Provided by Citysearch -
If you want to be treated like terribly go to Casa Mono. I went last Friday night at 6:00 pm (in the summer!). There were very few tables taken and the bar was completely empty. I was told by the rude hostess that you had to eat a full dinner in order to sit at the bar. I was intending to eat dinner so that was not a problem. I went to sit down and she informed me that I could only sit if my full party was here. I was waiting for one friend that would be there in 10 minutes. I was not allowed to sit at the bar and have a glass of wine until she arrived. The bar was completely empty! As I was walking out I heard the hostess telling another party of 2 that they would have to leave their table by 7:30 because they had another reservation. Appalling service. No food is worth being treated like this. I had similar treatment at babbo so sadly, I guest this is how Mario operates his restaurants. Fortunately the night was saved...I walked just a few yards down Irving to The House and met my friend for a lovely dinning experience.
07/11/2009Provided by Citysearch -
The hostess actually was threatening to call the police on my friend, who asked to be moved to another table. The ventilation system did not work properly. The smoke and the smell was charging into our face. The hostess actually kicked us out after we sat down for 15 min and we were stupid enough to pay and tip the poor waiters. She does not deserve to be employed by any place that interact with people.
Please get rid of her!!!!!
07/10/2009Provided by Citysearch -
I have been to Casa Mono many times and every time after having enjoyed great food and a nice bottle of wine, I would walk away with an aftertaste left by outrageously rude hostess. Last time I decided that I would not set the foot in this restaurant until I see that monster fired.
Regardless of the fact that the reservation was in place and we were going to have an early dinner, the hostess made us feel that she was doing us a huge favor. When we walked at 5:30pm (which is NOT a prime time for sure), we were offered a table that is surrounded by the all greasy air from the kitchen. It would be impossible to eat there since the smell gets into you nose, clothes, hair immediately.
Most of the tables were free and we asked if we could be seated at some other table. For that we were given an ultimatum that we will have to leave by 8pm.
Despite there were still several tables available, the hostess approached us at 7:45pm and said that we should leave..which made me feel that I was homeless and she graciously throw me a bone for free and now the party is over.
I hope management of Casa Mono reads reviews that seem to be very consistent and would make something out of it in the near future.
07/09/2009Provided by Citysearch -
After a wonderful dinner which we very much enjoyed, our evening was nearly ruined by the unfortunately juvenile behavior of our server and hostess. We had been given a table with the understanding that we could only stay an hour, as a party with a reservation would be arriving at that time. However, after one hour, our server informed us that the reservation had been cancelled. With the time restraint now gone, we went on to order more drinks and dessert. However, after an hour had passed, we were informed that the party with the original reservation had come after all, and we had to leave - immediately. With our desserts still on the table and our drinks still half full (and a $200 bill already paid), we felt it our right to at least finish what we had paid for. When our server saw that we were not willing to leave immediately, the hostess came and very rudely repeated the server's previous instructions. When we tried to explain the situation, she rudely accused us of lying, saying that we had been told that we would have only one additional hour - which was not the case.
In any case, I worked in customer service for many years and these individuals broke so many rules, I can't list them all! As we were leaving the restaurant, the hostess couldn't help but add that we were not welcome back!
06/27/2009Provided by Citysearch -
My girlfriend and I made a trip to Casa Mono for lunch one Saturday afternoon. It wasn't crowded yet, but quickly filled up. The Hostess (Jenna or Jenny?) was very friendly and knowledgeable about menu items and helped us both make our selections. The food was excellent. I highly recommended the Patatas Bravas. Although it is small, it has a nice atmosphere. Casa Mono is well worth the visit.
06/03/2009Provided by Citysearch -
What a nasty and bitter old hostess they have here. I have never been treated so poorly than I was tonight at Casa Mono. After we ran a $350 bill, we were kicked out of our table because they had a reservation waiting. She could have politely asked us to finish up, but instead this sour lemon of a hostess was incredibly rude and practically pulled a glass of wine out of my friend's hand. I dine out quite often and have never experienced anything like this...still in shock actually. They should be embarrassed and ashamed of their rude staff (hostess specifically). The food was nothing special. I do not recommend this place. As a loyal Lupa, Babbo and Otto regular, your money and time are better spent at these other Batali establishments, not Casa Mono. This place stinks!
04/16/2009Provided by Citysearch -
Was there last Friday for lunch with my husband and incredibly disappointed. Usually it is one of our favorite places in NY but Friday it was terrible. Either they have a less talented crew at lunch (which wasn't true in past as have been there for both lunch & dinner before) or have gone downhill in general. Dishes were poorly timed, overly oily and not so great looking. For example the cockles & egg special (which was one of our favorites when on regular menu) had grey soupy eggs. Also razor clams seemed off, and even tomatoe bruschetta (hard to screw up) was off its form. Was sad to see it as no longer feel comfortable either going back or recommending to friends. Sent them email to provide feedback and all they said was thank you for contacting us. Probably won't even be reflected to people that might care there. Too many great restaurants in NY to waste a higher priced meal here.
04/06/2009Provided by Citysearch -
Watch out!! If you intending to have a beautiful Friday night out, that's NOT THE PLACE TO BE!!!! You will be rushed from the moment you sit down until the moment you get out. My girlfriends and I choose to go to ""Casa Mono"" on Friday, April 3, sitting at the bar. We ordered a bottle wine and diner, talking and having good time overall. Unfortunately the bartender working in that night, was not really a wine connasaire and because was so focused to rush us up, he didn't mention that they usual cook the meet MR, so here we are 20 minutes later with a piece of cold almost raw meet, served as steak and three almost raw lamp chops.
Of course we have to send it back, , when we explain him why?, he replay: oo, ""this is the way we cook meet here"" yes but you didn't mention this, lousy servant. So, we finished the bottle wine, my friend decided to order on more glass. While she and I had half glass wine left,the bartender drop the check on the bar saying the manager asked him to tell us to leave because because she( the manager) has a waiting list of 40 people-LIE, was nobody at the door, but nobody, but this is beside the point- we didn't finish the wine. I said ""what do you mean? to leave?"" the bartender replayed: "" we can move you next door at the wine bar"" which actually was packed( because is very small (10X10feet), so basically was not room, he just said it to get rid of us. UNBELIEVABLE!!!
Disgusting! So disgusting that I couldn't even argued.We paid and left. I will make sure though, everyone I know will learn this experience. And maybe the owner of the place, would read this review and remember why is not always busy like other places: because the service is just ""diner"" service, in the meantime the prices not..
04/05/2009Provided by Citysearch -
Casa Mono was such a big disappointment, definitely the worst service I have ever experienced in New York City…The bartender was in a rush to take the order and get us out in no time; for a place that has an extensive and quite overpriced wine list, you would imagine you can go there and enjoy a nice wine and meal, but this is not the place. At Casa Mono, you need to go, eat, pay and leave as fast as possible. As we were finishing our meal, the bartender dropped the check and insisted we pay and we could go finish our wine and coffees standing at their very crowded next door bar…We were even considering to go there, except that one would need to go outside (it was raining) and around the corner to a bar so small and crowded you could not even find a counter corner to rest your glass…The food was ok, except we had to send it back to be cooked a little more; I guess their policy of “we always cook the meat rare” and “don’t ask you how you want your meat cooked” is part of the strategy to rotate tables faster…
I will definitely not go back to Casa Mono; I just find it hard to believe that one venue can allow such rude service and management practices, considering the number of places in the city where you can go and enjoy a meal, without having to put up with such rude attitude…
02/16/2009Provided by Citysearch -
i'm going to have to agree with the last review on this site. Casa mono does have good food, but it is ruined by the rude service. Our server ANN V was the most obnoxious sarcastic waitress I?ve had in a while. I go out to restaurants all the time, cheap eats to high end, and never have I experienced such an impolite waitress. Although the food at Casa Mono was delicious, I don?t think I?ll be back for a while if this waitress is going to be there. She definitely left a bad taste in my mouth. No wonder she was waiting tables on Valentines Day.
12/30/2008Provided by Citysearch -
While the fare at Casa Mono still tickles my palate, especially on cold winter nights, I have, to date, walked out of the restaurant twice upon being intercepted, Gestapo-style, by a ludicrously rude hostess, and chosen to take my business elsewhere repeatedly rather than face the pompous staff that mars what could otherwise be a comendable and creative culinary experience. If there is ever a wake-up call to a chef, then his fans' foresaking his cooking for less laudable fare ONLY to save themselves the ire of having to deal with his insufferable staff - well, that should at least sound a few alarm bells. Of course, the super-cramped space (which the right atmosphere could sway toward ""cozy"") and the atrociously-priced wine list (which I'd be ever more inclined to splurge on had my mood not been ruined at the door on more than one occasion) don't help. Of course, you can always go next door to the even more cramped, albeit apparently friendlier, Bar Jamon - but beware, it is, of course, jointly managed and subject to the same pitfalls. It really is too bad - I do love the food.
12/01/2008Provided by Citysearch -
I've been to Casa Mono several times and never received a rude greeting as we did on our last visit. We arrived at the restaurant at 4:00pm and it was practically empty inside with just a few guests. As we proceeded to the counter, the hostess stopped us and asked if we were having dinner. We were planning on ordering a bottle of wine and tapas to go along with it, but we didn't feel the need to describe to the hostess exactly what our dining intentions were before we were even seated. She then advised us to go to Bar Jamon next door if we were not planning to order dinner. The is the first time we have been turned away in a restaurant, that was empty at 4:00 in the afternoon. We left the restaurant and went to Bar Jamon, but they weren't open until 5pm. Then we decided to go to Olives and Angelo Maxie's where we spent a total of $400 on food and wine. If this is the way Casa Mono is going to conduct business and treat their customers then they will lose a lot of money. We could have spent the $400 at Casa Mono, but after being grilled by the hostess we had a much better time elsewhere. There are plenty of tapas restaurants in NYC to choose from that don't include rude service and cramped table seating.
11/23/2008Provided by Citysearch -
my husband and I went here on a suggestion from a co-worker. The seating is ridiculously cramped(even for Manhattan). The wine list is so long it's almost a joke. Why a restaurant that can seat like 20 people should have a wine list the size of a novel I don't quite get. The worst part was the food. While my husband did enjoy his Goat confit, my pumpkin& goat cheese croqueta's tasted like fried baby food. My Ensalada Mono was some frisee on a plate with a few slivers of Manchego. $85 bucks later I felt completely unsatisfied & ripped off. Way overpriced,cramped and bland. I would not go there again if you paid me
10/06/2008Provided by Citysearch -
Casa Mono is my favorite restaurant in the city. It is elegant but not pretentious. Classy but not stuffy. An all-around delightful experience that I like to share with family or close friends on special occasions.
The wine list is excellent, and becomes even better with a recommendation from your server. The food is just...delicious.The Calamares Fritos is perfect - I was in heaven. I love the c decor, and the overall feeling that not only are you having an enjoyable time dining, but so is everyone around you.I would recomend to anyone