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Hours
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Neighborhoods
Downtown Manhattan, SoHo
AKA

Outernet, Inc

Bway Net Inc

Categories
Internet Marketing & Advertising, Internet Products & Services

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bryinman2

09/19/2012

Overall
Utter garbage. They promised t...

Utter garbage. They promised the world...dedicated lines...personalized customer service...etc. And I bought it hook, line and sinker.



What they don’t tell you: They network runs on Verizon’s infrastructure. So anytime something goes wrong, it’s totally not their fault. It’s all Verizon. They’ll schedule an appointment for you with Verizon, but since you aren’t technically a Verizon customer, you are assigned the lowest possible priority and receive the least amount of effort.



So here we are, a few months after install—which took three separate appointments, two with Verizon, which meant I had to block off two entire days (not 4 hour widows, mind you, but entire days) for the techs to do their thing—and I just tried to watch a short clip on YouTube. Connection too slow. Downgraded to lowest possible resolution. Connection too slow. Every time I call Bway, same thing: “Have you power cycled your modem?” Years from now, I’ll wake up in the middle of the night in a cold sweat, hearing that phrase echoing in my head. So after months of choppy service that forces me to jump on my neighbor’s wifi if I want to do anything more complicated than google “internet providers that don’t suck”, Bway finally tells me this:



“You have to get the people who live two doors down from you to allow our tech and the Verizon tech to get into their backyard where Verizon’s pole is. We can’t just send them out, because if we do and the neighbors aren’t there, it will cost us money. So it is up to you, our customer, who is paying a premium for this dedicated line in order to receive personalized service and to never have to deal with the Time Warners and Verizons of the world again, to go down the street and negotiate with somebody you don’t know in order to let two techs, on from Verizon, into their backyard so they can check the Verizon equipment. We’d do it, but we don’t know your neighbors.”



“I don’t know them either. Why don’t you just send the techs out, again?”





“Oh, because that will cost us money”.



Incredible. The search continues. And, yes, I’m posting this review using my neighbor’s wifi, since I’m currently power cycling my modem.



Goodbye Bway.

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