Biscuits & Bath
1535 1st Ave, New York, NY 10028
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Puppyhood through Old Age – Biscuits & Bath is the place to care for your dogs. When Biscuits & Bath opened on the Upper East Side, I had an older dog. I brought her to B&B for daycare and as she got older, and was no longer able, or interested, in playing, I used their dog walking services. As she became too old to enjoy long walks, the dog walkers would come to walk her, and if she did not want to go out, they would stay in my apartment and cuddle with her. All of the B&B people were very kind and respectful to her. A great comfort, since I could not be at home with her.
Some months after she passed at 16 years old, I adopted a rescue puppy. Before she was able to go out, someone from B&B would come over every day to play with her and clean up after her. As soon as she had all her shots and could socialize, she started going to B&B daycare, and I had her trained there as well. Made it very easy for me to enjoy having a puppy as anyone who has had a puppy knows, they have boundless energy and training can be very exhausting and time consuming. My girl would come home played out and well behaved. About two years later, I adopted a rescue from B&B, and went though the same scenario with her. Really made it easy and fun to have puppies, as B&B took care of the first few months at home, the training and exercising, and daycare/overnights thereafter.
The convenience of vet and grooming services on site, as well as overnight care, rounds out the perfect "one stop shopping" for all of my girls needs. I really appreciate the holistic approach they have to dog care, and they pick up and deliver, so I never have to worry about taking time off from work to get them to and from appointments.
I travel quite a bit and work long hours, and have always had great comfort knowing that my dogs, at every stage of their lives, and whatever their needs might be, have been able to get great care in an environment where they are happy and safe and that is familiar to them 24 hours a day. Everyone that I have come in contact with who has worked at B&B over the many years I have been a customer really seems to love dogs and they always know my dogs by name when I see them out in the street.
This place is truly my dogs home away from home.
06/15/2012Provided by Citysearch -
I initially brought my pup here for training and was offered a free trial for day care. I work from home so wasn't really in the market for it, but figured hey, free trial.
My pup had SO much fun there with the staff and the other dogs. The staff kept me updated on her ""friendships"" with the other pets, play behavior, etc and were great about working with me on training issues to ensure she had consistency. Their prices are great and when I had a late night emergency they were able to board on short notice and didn't even charge me for the full stay.
My only issue is sometimes I think my dog doesn't want to go home!
05/16/2012Provided by Citysearch -
She has a monthly package and was there from morning until night and they ""couldn't find her tupperware"" which has the food I bring from home, so, instead of giving me a call or feeding her their food, she didn't eat. At all. Obviously the logical, humane choice. When I asked the manager whom I was told was in charge, she chalked it up to a ""misunderstanding"" and hung up on me because she didn't appreciate my ""angry tone"" Hmh... what would it say about me as a dog owner if I were pleasant? Not to mention she was put in a 20 minute ""time out"" for mounting a dog (mind you she's a puppy and 20 minutes goes against everything her trainer and I have taught her.) The ""customer care"" team are great pacifiers and say all the right things (i.e. I'm sorry, this should never have happened) but I have yet to see changes or results. I'm obviously a busy person or my dog wouldn't be in daycare (not that she is EVER going back there) but, for the well-being of all dogs (keep in mind these are only the incidents I am aware of- who knows what else might be going on) when i am free I will address this inhumane treatment. In the mean time, I know it's expensive (hey, it got me!) spend a few extra dollars and look around. Biscuits in Bath is the WalMart of doggy daycare.
11/25/2011Provided by Citysearch -
We have taken our puppy to Biscuits and Bath for one month now on their puppy promotion. At first we were unsure if daycare was right for our puppy, but all of our doubts were gone once we saw how happy he was there. As soon as we walk in the staff greet him by his first name and he is clearly excited to be there. No sooner do I give the leash over, he pulls them over to the door leading to the play room to be able to join all the other dogs.
The facility is kept extremely clean and the staff seems very attentive to the all the dogs. We even received a video from Biscuits and Bath where they filmed our puppy playing with another dog.
The cost of the daycare is expensive, but they are more than willing to talk with you about the different packages they offer and find something that you can work with. I was on the phone for over an hour going over various options and ways to save money on the packages. It was really nice that they were willing to spend that kind of time with me to make sure that I was happy and that we were getting the right package for our budget. It is still expensive, but worth the money. Some of the less expensive days care places that we looked into put your dog in a small back room with no vet supervision and limited staff--it is not worth saving the extra money.
We are very happy with Biscuits and Bath, it gives our pup the freedom to play and socialize as well as provides us with peace of mind that while we are at work or away for the day, our dog is being looked after and is well taken care of.
11/20/2011Provided by Citysearch -
The people at the UES Biscuits & Bath really love dogs and it shows. Whether our dog goes there for day care or to board, they go out of their way to make him feel welcome and to make us feel comfortable. When we're away, they call us, daily, to tell us how our dog is doing, and if he's not eating well they go out of their way to try to get him to eat; including buying him chicken or ice cream. Before we selected Biscuits & Bath we checked out all of the other doggie day care facilities on the UES and none compared. B&B has lots of room, they keep the place really clean, and they take great care of the dogs.
11/13/2011Provided by Citysearch -
I do not believe for a minute any of these positive responses, I think every time a real review is made they have a friend or relative write a good review. My dog was brought in and received a big gash on her face, she also got whooping cough that we later found out they knew existing at the upper eastside location but did not inform us.
My wife refused to pay. That was in 2005. My bank called 3 weeks ago to tell me there was a freeze on $500.00 on my account. I found out it was because Biscuits and bath had a judgement against me. I called and was told they would get back to me. I did not hear back so i called Greg the controller, he said he would call me right back. That was a week ago. This morning my Car was towed by the Marshall due to this judgement of $500.00, seems a lot for a bath and a days stay but thats besides the point. I will now tell as many peopler as I possibly can about how Bad Biscuits and bath is. That will back this all worth while.
10/03/2011Provided by Citysearch -
I've been taking my 2 year old Golden Retriever there since he was 8 weeks old. Everyone has always been great and always try to be accommodating. Cooper has stayed many nights there and days there and I always feel very safe Leaving him there. He seems to love everyone who works there and is always excited to see the staff. I would not have been able to have Cooper with out B and B.
09/24/2011Provided by Citysearch -
Zuley did an amazing job on my shi-poo! We had brought her to a number of different groomers beforehand and no one really listened to how we wanted her cut. She always came back too long! Zuley was great with Chloe and when we picked first picked her up we thought: Finally!! we found our groomer - someone who actually listened to how we wanted her cut. Chloe loves her and she gets a great cut every time!
09/20/2011Provided by Citysearch -
Biscuits and Bath (B&B) - Upper East Side Location -has been taking care of our dog, Augustus, for nearly 4 years. Augustus has enjoyed daycare, fun walks (both group and private), sleepovers, groomings, dog training, and vet services.
Basically Augustus is the poster dog for B&B, and he loves every moment of being there.
The staff is exceptionally friendly, even when they are off duty (i.e. walking home after a shift is completed, etc). There are times when I am walking him, we pass by a member of the team, and they know his name, and how to interact with him (Augustus is overly friendly and a bit energetic).
We 100% trust B&B to take care of Augustus while we are out of town. On some of these occasions Augustus sleeps over at the UES location, while other times B&B picks him up in the morning, he plays all day, and they drop him off in our apartment at night. They always ensure that he has fresh water, is fed, etc. They even check on the cat when they drop Augustus off.
B&B has always been extremely accommodating of our needs. There have been instances where we have been unable to get home after a day out of the city, and at the last minute B&B had a member of the team run over to our apartment to walk him.
A few times Augustus has had an incident on site (i.e. plays too rough with the other dogs, etc); B&B properly handled it, notified us, and even provided a complimentary train and play service. We noticed an immediate change in his behavior (for the positive).
Additionally a few times the B&B staff noticed that Augustus was not his ""usual self"". They had the Vet provide an on-site check-up, and properly diagnosed why he wasn't feeling well. It is reassuring to know that he is always in good hands with B&B.
The Main Office has also been a delight to work with. A few years ago, while I was out of work, they provided me assistance to ensure that Augustus got the care that he needed, while I was out interviewing, etc. David Maher been especially wonderful to work with. David always ensures that both our experience and Augustus's is top notch. We always know that we are in good hands with both David, and the rest of the B&B staff.
I have referred several dogs and their owners over the years, and will continue to do so! As you can tell, I am a big fan of Biscuits and Bath, and will continue to be!
07/24/2011Provided by Citysearch -
This past tuesday, the 19th, i was leaving my house on 89th street and 3rd ave and saw a girl leaving a building with a beautiful golden retriever. as soon as she stepped outside with him, (i asked his name, Coopper, if im not mistaken, she looked fairly young, light skin, black hair) she started rubbing him and he jumped on her and licked her. she started laughing and he licked some more. it truely was a beautiful sight to see. i asked her name, but i have forgotten. This company should definitely have people like her outside because she looked genuinely happy. if i had a dog, i would bring them there knowing that my dog would get the love and affection that this lovely lady was giving Coopper.