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Best Buy

Map & Directions
(4 Reviews)

622 Broadway, New York, NY 10012

(212) 673-4067

Today: 10:00 am - 9:00 pm
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Provided by Citysearch - 
cool things

they have all you electronic needs and wants the customer service is good too ...



I never had problem in best bu...

I never had problem in best buy, I always like to buying my electric there the serve is great, the sale person take there time with me and answer all my questions, and that`s why I always go back to them.



Provided by Citysearch - 
The most horrific customer service I've ever experienced! Stay away! Go somewhere else!

We were looking for a Pioneer 50"" screen plasma. We went to Best Buy and waited there for about 20 minutes with nobody offering to help us. Well, I had to take it upon myself to find somebody. After I told them which TV I wanted, they said they were going to get it ready for us. About 45 minutes later, they came back to us saying that they didn't have it in stock. As we were trying to walk out of the store, another salesperson stopped us and said that they think they're on the verge of finding it. We wait 20 more minutes. Then they say that they don't have it. They say they'll give us a break and sell us the newer model for $500 less than the asking price. We told them that we would think about it.

Exactly one week later, we came back and told them we agreed to take the newer model for the discount of $500. Well, we are then again kept waiting for 20 minutes as the salesperson sees whether the price will be honored. He then tries to sell us their ""service package"" which includes a four year warranty and callibration. He then wastes more of our time explaining what callibration is and how we so need to have our televisions callibrated. He neglects to tell us that this service package is an extra $800! I asked him what the Pioneer warranty was. He says it's terrible but it is only 90 days.

I personally think a warranty should be one year. 90 days is too little. So we agree to the four year warranty that Best Buy is offering and decline the callibration, saving us $300. We are then kept waiting for another 15 minutes. We pay for the television on the Best Buy credit card (which we spent 20 minutes applying for). We then learn they can't deliver the TV as the model is too new and they don't have it in stock. We then spend another 15 minutes getting a refund.

We received no apologies for this ordeal. Oh, and we found out that Pioneer's warranty is 1 year not 90 days. So the salesperson also lied to us about the warranty to sell us the package plan.



Provided by Citysearch - 
Customer Service Issues

The service at this particular Best Buy store is consistently rude and inept. My advice - try the nearby Chelsea store or order online.

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General Info
With corporate headquarters located in Richfield, Minn., Best Buy is a leading specialty retailer of consumer electronics in the United States and Canada. The company started operations as a retail store in 1966 and was called Sound of Music. It changed its name to Best Buy in 1983. Best Buy s range of products includes digital and video cameras, computers, computer software, video games, music systems, DVDs and mobile phones. The company offers products of various brands that include Sony, Toshiba, Apple, Philips and Hewlett-Packard. It also offers home appliances, including washing machines, dryers, dishwashers, microwaves and refrigerators. Best Buy provides various shipping and delivery options. The company operates more than 700 stores and maintains a location in New York City.

Regular Hours

  • Appliances
  • Household Appliances
Boston Acoustics, Klipsch, apple, at&t, ipad, iphone, refrigerators, samsung, sony, sprint, verizon
Payment method
all major credit cards
Downtown Manhattan, NoHo
Other Email

Major Appliances, Consumer Electronics, Computer & Equipment Dealers, Home Theater Systems, Automobile Radios & Stereo Systems, Television & Radio Stores, Computer Printers & Supplies, Cellular Telephone Equipment & Supplies, Office Equipment & Supplies
Other Information

Parking: Street

Bike Parking: Yes

Price Range : Average

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