Arrow Pharmacy Inc
883 9th Ave, New York, NY 10019
Phone: (212) 586-1502
Fax: (212) 586-1502
Fax Number: (212) 586-1502
Morelli, Michael - Arrow Pharmacy Inc
Michael M Morelli, RPH
Price Range : Average
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I will never go to Arrow again.
I had serious pain issues after surgery, and the narcotic medication I was prescribed is difficult to find. I decided to try Arrow after reading and hearing great recommendations. They took my 'script, told me they could only fill 1/4 of it (a partial), but would order the rest and have it within a day or two. It sounded easier than searching the city, so I agreed. The next day, I was contacted by the pharmacy, telling me that there would be no fulfillment; I was simply told "we aren't going to be getting any more of this medicine," and was dismissed. I was also told they wouldn't order it for me.
Eventually, they agreed to refund my co-pay (which was for a full, not partial, script), but their inability to provide the service I expected when I handed them the script now meant I had to take half a day to sort this all out, while in significant pain. First I had to contact my doctor, who in turn had to contact the pharmacy to determine that I had indeed received only a partial. Then I had to take two hours of my day to pick up the new prescription from my doctor, and spent another hour on the phone with my insurance's drug plan so that they would cover the new prescription (most all insurances have restrictions that you can only fill a prescription once every 30 days). Surprisingly, finding a pharmacy that had this medication in stock was easy - I went around the corner from Arrow to the Walgreen's on 57th, and they had it.
I am not a fan of companies or people who make a promise, and then dismiss their obligation as easily as the pharmacist at Arrow did. Their methods are either sloppy (nobody bothered to check the availability of the medication until AFTER I had picked up and begun using the medication) or just incompetent. I have never had an experience like this with any other pharmacy; now that I have crossed Arrow off my list, I don't think I will have an experience like this again.