If I could give this store less than one star I would. The customer service is horrendous. Buy online or from Paris! Their customer service is better. This store should not bear the name Balmain.
This company does not stand behind its warranty. I purchased Vittadini luggage and they didn't last more than one trip. The wheel on the large suitcase gets stuck and there is a lot of stress on the edges because it is not stitched properly. The smaller suitcase handle broke off from the metal going out the front door to leave for a trip. I have been back and forth emailing, sending pictures, copy of the receipt, copy of their warranty and they keep responding with "will review and advise". I am ready to take it to small claims court and notify the Vittadini brand that they should not allow this company to license their name.
I love the free shipping on everything! And its was very fast shipping. Only took couple days delivery. Will def go back to this store in the future.