Bad service i payed $1119 for my glasses the eye exam was wrong can't not see with there glasses went somewhere else payed $550 way better service no problem seeing went back to the wizard of eyes for my money back manager called the police on me because i wanted my money back
Horrible! Worst place in the world. Ordered glasses on 8/17/2017. Today is 12/29/2017. Still without glasses. Customer Service is TERRIBLE!
Went to get a 2nd pair of glasses. Paid cash in full ahead of time. I was told I would be called when lenses were available. I was never called because they took down the wrong number. When I went to pickup my glasses the staffer was too busy having a personal conversation with a guy and left me waiting. She acted late he I was bothering her. They gave me the glasses but did not offer to adjust them. The lenses were damaged in the side. They were chipped. I was told that the machine did it. They did not seem to see anything wrong with them. I paid for a product and it was given to me damaged. After complaining, they said they would re-order the lenses. I went to get my lenses replaced and when I went back to pick them up I was informed and showed that the machine had cracked my lenses. They did nothing wrong it was the machine. The on site supervisor Karen has no clue about customer service. She cut me off and has asinine answers for posed questions. No one cares that she has 17 years of experience because all her experience has not gotten me the glasses that were ordered a month prior. No one cares thR the store is busy or how they manage their store. What matters is that they provide individual and quality service to their clients. On this, Karen gets a "F". Mind you when I went inside the store, there was another unsatisfied client raising her voice T her. SHOCKER
They are fantastic. I send them my ophthalmologist's prescription from Brazil by e-mail and they had the glasses made for me in less than a week. Their service is excellent, their prices are great.
I have had two sets of glasses from Henry Miller - love their amazing selection of frames, customer service and WQXR music background-it is the ultimate. Time and again they have replaced silicon glasses parts immediately at no charge; I am looking forward to returning - coming from Staten Island I might add >^..^<
I went into Chelsea Cosmetic last year for a consult regarding a little pouch on my lower abdomen. They recommended CoolSculpting. Boy do I regret ever doing it. Two weeks after the procedure, the areas GREW in size to three times as big as before! I had no "fat" on my upper abs, and just a little on my bra roll before, but afterwards these areas all looked like I had gained 15 lbs! They said I had "paradoxical hyperplasia", and that the only solution was lipo. They then recommended a lipo doctor, and 9 mo later, I still don't have my original body back! I work out every day, but those areas make my entire torso look bloated! And the doctor says he is afraid to take out more fat because the fat could be changed from the freezing and might leave me with indentations! I wish I had never let them do CoolSculpting or trusted them.
I ordered two pairs of glasses at the Lexington Avenue store, and thought better of it within the hour. I was told that I could not return them, within one hour, because that was the policy. I asked where the policy is written and they said it was on the receipt and on a sign. My glasses had broken and so I couldn't see anything. When I went back to the store the manager showed me the sign: 3 inches by 8 inches with silver letters on a silver background. Really? I think the store should say upfront that you are stuck if you make an impulsive purchase, and before you sign your receipt they should tell you verbally that there are no returns.And then, the glasses are not well made and I will have to bring them back to have the lenses refocused. I can't read in them. The training of sales people should include giving the buyer fair warning that they are on their own. Susan Micari
Lovely Experience on 72nd St.So I'm walking west on 72nd St., and I see this green awning and it's an Optometrist shop which looks quite nice. The glasses in the window are calling me to come in. I did and for the next 45 min. I tried on at least 30 pair of glasses. (Sam's patience was abounding) and finally chose a pair of frames. Sam & Ana are the loveliest people to do business with and there's no pressure and they are just very, very pleasant. They are now my go-to people for glasses and I wouldn't have it any other way.
Came in second time to fill order. First time Manager Boss head worm very rude when asked for glasses under Health First. store empty but acted like all five minor worms busy. 2Nd time still empty 2 or 3Customers. Boss out stupervisors berating staff. using profanities and very rude. Asked for receipt refused asked for copy my prescription after my order filled refused. Fat one in pink who was complaining tells me I didnt pay for anything not entitled to receipt or copy. Because My insurance which i pay for is paying .??? or because no Habla espanol.
I like the frame selection here. It's very close to my apartment, I do not have to walk far-very convenient.