Renting a car in Manhattan can be both expensive and frustrating, but the people at Enterprise made our experience wonderful. We got a great rate online with enough miles (1050) for our needs. The staff was excellent -- professional and friendly. The best part was how quickly they got us in and out, so no wasted vacation time. When we drove in to drop off the car, an employee was waiting to take our car and get us on our way. The same when we were leaving -- the car was ready and waiting. We opted to rent the EZ Pass device. The cost was reasonable at just under $20 for the week (there is also a daily cost option) and the tolls will be billed to our account. If you are renting from this location, do not expect to find a large Enterprise sign. The location is inside of a parking garage and the sign is smaller then expected. The garage can be entered from the front or back entrances. Thanks to all the great employees at Enterprise!
I've rented from this location several times and they are truly unique!. Each and every time I've been met with professionals whose focus is to resolve any issues you have. On multiple occasions received upgrades....and at others facilitated my drop off to accommodate me. I'll often change my rental midway and they'll be accommodating whether I'm extending or shortening a rental. it's such a pleasure to deal with this particular locations, In fact, I'll go half way across town just to rent from them as despite having closer options to rent from it is well worth it as they really go out of their way to accommodate you - when they can. I rent a lot all over the USA and also from enterprise and honestly this particular locations stands out from the rest...I'm not sure who the manager is, but he's got that magic touch to make sure his staff follows thru in his footsteps. I wish my other rental offices where like them.
The lady at the counter was not very nice and somewhat aggressive. She insisted on me upgrading my compact vehicle. She then insisted I take insurance when I was happy with the insurance provided by my credit card. She then made it seem like I was ignorant for not taking her upsell attempts. Turns out I received a bigger car than I requested because they had no more compact vehicles - so she was basically trying to force me to pay for something I ended up getting free anyway. The manager seemed nicer and had more of a decent demeanor, smiling and asking if everything was okay.
I had to rent a car because my car was in an accident...it happened the weekend before I was supposed to volunteer for my son's school. I have an SUV my insurance only covered a certain amount per day, which would not have covered an SUV. When I explained my situation to the clerk they gave me an SUV so that I would still be able to full fill my commitment. AWESOME customer service!
A few weeks ago, I had a plan for a trip with my family so I booked a car from Aamcar. This was the second time that I used their services. I must say that this was one of the best trips that I had ever experienced. We really enjoyed the trip. I am thankful to Aamcar for providing such a great car within affordable price range. For me, Aamcar is the best New York car rental company.
2 months ago, I needed car rental in NYC. After the recommendation from my friend for Aamcar, I thought of giving them a try. I booked a car for few days as required for several events and I must say that it was an amazing experience with Aamcar. I highly recommend this company to anyone looking for car rental services.
I've been renting from National for over 20 years. Their business model seems to be all about satisfying the customer, and I think they do a superlative job. They hire great people and I never have a problem with a car. I've used both W. 58th St and W. 44th in Manhattan, and both places get a 5-start recommendation.
We have rented from Aamcar 5 times in 2 months. I love this company and I appreciate them for their prices that are lower than other major companies. Every-time I found their cars neat and clean to be used. Very attentive & helpful staff!! Honestly, Aamcar is the best Car Rental option in NYC.
A few weeks ago, I needed a vehicle large enough to carry 6 persons and luggage. The vehicle provided to me was nice & comfortable. Prices were also reasonable. I am really very happy to rent the car from Aamcar. No hesitation in recommending this company to you.
I find this particular location is staffed with good, courteous people. Enterprise does not seem to tack on high fees for things, and would never send a bill for damage already noted on a car when I took it out - as Avis did. They just seem more human somehow.