Bad service i payed $1119 for my glasses the eye exam was wrong can't not see with there glasses went somewhere else payed $550 way better service no problem seeing went back to the wizard of eyes for my money back manager called the police on me because i wanted my money back
I've been a customer of UWS Pildes for 35 years now. They are the best!!! Excellent customer service, consummate professionals in eye care, the most pleasant and personable staff. I never leave without the perfect pair of specs and have not had one bad experience. Run, don't walk to Pildes Optical. You will not regret the decision.
Horrible! Worst place in the world. Ordered glasses on 8/17/2017. Today is 12/29/2017. Still without glasses. Customer Service is TERRIBLE!
I had a great experience with Dr. Chynn at Park Avenue Lasek although I understand other people's reviews. Some people might be turned off by Dr. Chynn's personality and how he interacts with staff, but the guy is clearly brilliant as evidenced by his impressive resume (Dartmouth, Harvard, Columbia, Emory, NYU). He is a bit of a perfectionist and is always on his staff 24/7 correcting any mistakes they might make to ensure that you have a perfect visual outcome. For Dr. Chynn optimal outcomes are the most important thing, which is how it should be. For example, he came up with the ingenious idea of creating an SMS or WhatsApp group for all patients, where his entire staff and himself are in the group with the patient and any caregivers. That way, if you have any questions in your postop recovery period all you have to do is text the group, get the answer from his staff, and he can monitor the answers and add more detail if necessary (as happened with me). It’s much easier to communicate via text in this day and age than have to constantly call the doctor’s office. As a healthcare professional I recognize and appreciate the many protocols and systems that Dr. Chynn has spent extraordinary time putting into place to ensure optimal outcomes.I chose Park Ave Lasek based on recommendations from coworkers and friends who had gotten Lasek done through Dr. Chynn and they had nothing but good things to say. Note that the vast majority of negative reviews are from people who never proceeded with the surgery, which is like putting up a negative restaurant review when you didn't like the greeter so never bothered to dine there and sample the food. Ultimately what matters is the long term health of your eyes (you only have two after all and seeing is kind of important) both in regards to vision and lack of side effects. Towards that goal you want the most competent and experienced doctor you can find and Dr. Chynn fits the bill.
Went to get a 2nd pair of glasses. Paid cash in full ahead of time. I was told I would be called when lenses were available. I was never called because they took down the wrong number. When I went to pickup my glasses the staffer was too busy having a personal conversation with a guy and left me waiting. She acted late he I was bothering her. They gave me the glasses but did not offer to adjust them. The lenses were damaged in the side. They were chipped. I was told that the machine did it. They did not seem to see anything wrong with them. I paid for a product and it was given to me damaged. After complaining, they said they would re-order the lenses. I went to get my lenses replaced and when I went back to pick them up I was informed and showed that the machine had cracked my lenses. They did nothing wrong it was the machine. The on site supervisor Karen has no clue about customer service. She cut me off and has asinine answers for posed questions. No one cares that she has 17 years of experience because all her experience has not gotten me the glasses that were ordered a month prior. No one cares thR the store is busy or how they manage their store. What matters is that they provide individual and quality service to their clients. On this, Karen gets a "F". Mind you when I went inside the store, there was another unsatisfied client raising her voice T her. SHOCKER
I highly recommend Studio Optix. All the Doctors are excellent, knowledgeable, patient and kind. The front of house staff are outstanding, friendly and helpful. For selecting frames I work with Dawn and/or Sandy who are exceptional in helping to find unique outstanding frames that not only look fabulous but also suit your personality. You are not likely to find another place like this anywhere else in NYC!
They are fantastic. I send them my ophthalmologist's prescription from Brazil by e-mail and they had the glasses made for me in less than a week. Their service is excellent, their prices are great.
It has been 4 years almost since I had my LASEK surgery, performed by Dr. Chynn. What can I say ? -DREAMS COME TRUE IF YOU BELIVE AND MEET RIGHT PEOPLE. Doctor Chynn literally changed the way I think of this world, my attitude towards medicine and brought light to my life. I started loosing my vision at the age of 5, drastically dropping down each year , I went through years of hospitals and cruelty from kids who were making fun of me wearing super thick glasses. As you know you can not get contact lenses when you are a child. I had two surgeries when was 12, and two more at the age of 16. No results of improving of eye sight were witnessing. I lost my hope and finally when got courage to check how bad it was I was informed my doctor that I was -15 (astigmatism , myopia and loose eye). I spent days crying: all that I could think of was just being blind and not making this life at all. A CHANGING LIFE EXPERIENCE ! after bumping into "weird" doctors in Manhattan, NYC who were absolutely positive that my eyes could not be ideal ever and were offering to install eye - implants and then correct with laser , I was looking at spending 10k and there was no 100% guarantee of success . Really ??? Fortunately enough, I was denied by bank to get a loan and absolutely accidentally coming after work saw a sign Park Avenue LASEK. I gave it a try. Vu A La.. I am 20/20 NOW... what is this: miracle? some kinda of God's help or just simply high level of professionalism. Who are you , Dr. Chynn? It might sound too spiritually .. but anyone who feels the pain I went through will understand me. You are in my prayers every time I express my gratitude. I wish New York was carrying more professionals like you. 23 years I was wearing glasses and contacts, In ballet school I even could not perform sometimes due to my eye sight. Maybe this is what people call " I saw an angel" I am honored to write this and share my true story with others.
Wonderful group of people. Felt like going to an eye doctor in a small town! The examining doctor was very attentive and gave good advice.
I have had two sets of glasses from Henry Miller - love their amazing selection of frames, customer service and WQXR music background-it is the ultimate. Time and again they have replaced silicon glasses parts immediately at no charge; I am looking forward to returning - coming from Staten Island I might add >^..^<