I find the whole experience a complete pleasure. All staff members are friendly, direct and quickly complete the process for picking up and dropping off. They show a desire to make sure everything on both ends meets my complete satisfaction.
Great staff, great experience, trusted NYC resource for our many corporate needs. Thank you Veronica and Ian for your caring service!
Great customer service. GM is always willing to help and go above and beyond. Keep up the good work team.
Excellent customer service! They were fast friendly and the car was perfect for our needs. Love this place and will return.
Renting a car in Manhattan can be both expensive and frustrating, but the people at Enterprise made our experience wonderful. We got a great rate online with enough miles (1050) for our needs. The staff was excellent -- professional and friendly. The best part was how quickly they got us in and out, so no wasted vacation time. When we drove in to drop off the car, an employee was waiting to take our car and get us on our way. The same when we were leaving -- the car was ready and waiting.We opted to rent the EZ Pass device. The cost was reasonable at just under $20 for the week (there is also a daily cost option) and the tolls will be billed to our account.If you are renting from this location, do not expect to find a large Enterprise sign. The location is inside of a parking garage and the sign is smaller then expected. The garage can be entered from the front or back entrances.Thanks to all the great employees at Enterprise!
I've been renting from National for over 20 years. Their business model seems to be all about satisfying the customer, and I think they do a superlative job. They hire great people and I never have a problem with a car. I've used both W. 58th St and W. 44th in Manhattan, and both places get a 5-start recommendation.
Would give it 5 stars but the lines are often long inside. Last time I rented the lady at the desk told me she wasn't able to modify my reservation but i was able to modify at the exit gate. Didnt make any sense at all and that
I had to rent a car because my car was in an accident...it happened the weekend before I was supposed to volunteer for my son's school. I have an SUV my insurance only covered a certain amount per day, which would not have covered an SUV. When I explained my situation to the clerk they gave me an SUV so that I would still be able to full fill my commitment. AWESOME customer service!
I've rented from this location several times and they are truly unique!. Each and every time I've been met with professionals whose focus is to resolve any issues you have. On multiple occasions received upgrades....and at others facilitated my drop off to accommodate me. I'll often change my rental midway and they'll be accommodating whether I'm extending or shortening a rental. it's such a pleasure to deal with this particular locations, In fact, I'll go half way across town just to rent from them as despite having closer options to rent from it is well worth it as they really go out of their way to accommodate you - when they can. I rent a lot all over the USA and also from enterprise and honestly this particular locations stands out from the rest...I'm not sure who the manager is, but he's got that magic touch to make sure his staff follows thru in his footsteps. I wish my other rental offices where like them.
Great service!!! The manager Peter and the staff were very friendly and they went out of their way to make sure I was happy with everything