I cannot say enough about the incredible service I received from these guys! I was having trouble with my Windows based laptop, which I have owned for about 4 years, and was reluctant to bring it into a retail computer shop (Staples, Best Buy, Office Max, etc.) knowing it would cost more to repair than to replace. I was referred to Churchill Tech Support through an acquaintance in the Murray Hill area, and made an appointment with Ryan around my busy schedule. I met with him at his office, but he was willing to travel to my home to troubleshoot the issues (which is incredibly helpful if you have a desktop versus a laptop). I explained the issues I was having in very laymen terms: computer slow to start up, incessant pop-ups, constant freezing, unreliable internet access, etc. He listened intently and assured me that he would be able to repair the issues and have my computer running like new in less than 24 hours. Not only did Ryan hold true to this promise, he explained, in terms even I could understand, the issues that were plaguing my computer and walked me through the additional features he installed (free of charge!) to prevent these same issues in the future. All in all, he completely surpassed my expectations and my laptop is running even better than it did 4 years ago! I highly recommend Churchill Tech Support and Ryan for all of your computer and tech related issues; he is reliable, professional, knowledgeable, patient, has references available upon request, and works with both Windows and Mac operating systems.
Just after the expiration of 3 years warranty, the computer screen became black with a message of HDD Hard Error. At first, I didn't know what happened. I called Microsoft. The operator told me that I had 3 choices first go to a repair shop, second go to Internet and research what the message means, third pay $59 to talk to a technician in Microsoft. I selected the third one. The technician asked me to turn on again. I told him what the message was and I tried that twice before I called. But anyway I turned on. My computer boosted up. It seemed my computer ran again. In one second, I spent $59 without no instructions. As soon as Internet was available, I researched a HDD Hard Error. Apparently it was a hard disk problem. Microsoft said that they would help until the problem was solved. I sent a message to Microsoft, of course no reply. I am idiot. That why I went to Computer Overhauls. Actually they did a really good job. Not only did they handle my desperate emotion, but also they fixed my computer in 2 days with perfect service. I truly appreciate their effort. Thank you so much. I am very happy now.
An incomplete iphone software update, performed by my computer knowledgeable husband resulted in the loss of all my data and photos on my phone.(I had no back-up) Several specialist shops told me that my only option was to restore the company settings,loosing all data - a diagnosis I was not prepared to accept. Apple directed me to a place in California or Computer Overhauls. Computer Overhauls was reassuringly small, staffed by calm young people focused only on getting the job done efficiently. No fuss, no extras, no selling, no hype- fixed cost told in advance. The complete data recovery came at a price that I could afford and that seemed appropriate to the task-under $100. The service was smooth, with several reassuring email updates and on time. (2 working days) I was so impressed and grateful that I chose to buy a reconditioned older model phone from them, because they had proved so trustworthy.
In our search for an experienced IT Professional to help out with computer, cloud, and connectivity issues, we could not of had a better find than the guys at Churchill Tech Support. Not only were they extremely professional and candid in their approach and ethic, but they came off as very personable, easy-going, and full of advice for inquiries and issues unrelated to our initial consultation. Within 2 hours flat of them showing up at our office, all issues were fixed and the work environment was not inhibited in anyway. They were even able to help with a hardwired installation to ensure effective and efficient connectivity. I would highly recommend Churchill Tech Support for any IT based issue you or your office may encounter. Price is hard to beat as well!
My wife bought me a brand new laptop for my birthday two months ago and I was so excited because I've been on a desktop forever! As I was carrying my laptop in the city, someone bumped into me and I dropped my laptop. When I opened my laptop I found out that my computer won't turn on anymore. I was freaking out because this was a brand new laptop that cost more than a grand and it didn't work anymore. This is when I found out about computer overhauls and I brought it in to them. They repaired my laptop within two days and I was good to go. It seemed like my battery got disconnected from the drop to my laptop. They made everything run smoothly good as new at a ridiculously low cost! I would definitely recommend them to all my friends!
They had me at "We stand behind our work." I don't know any other company that does not charge for coming back and fixing something that went wrong after they worked on my computer. Suffice it to say that I am blown away...and I'm not easily impressed. I have tried them all with varying degrees of satisfaction, and, although I've only needed CTS's services once, they top my list. Professional, courteous, easy to work with. Knowledgeable. Didn't waste time. Could not resolve every issue, but found a workaround. Planning a second session ASAP for other issues, and, believe it or not, I am actually looking forward to it!
Bottom LIne: This is the best place to buy a laptop in NYC. The prices are unreal and they stand behind their product. I've bought three computer here now for myself, wife and son. All at least 50% less than what I would have paid anywhere else. We've had a few minor issues over the years with viruses, small spill on the keyboard etc and they have always take great care of us when we come in. The keyboard need to be replaced and they only charged us $30 for everything. Just out of curiosity I called a few other places about keyboard replacement prices and the cheapest I got was $90. I'm a lifetime customer!!!
Girlfriends Mac stopped working. just a spinning wheel forever. I brought it in to Computer Overhaul for her and within just a few minutes Daniel confirmed the drive died. It was an older computer so he suggested possibly going with a used replacement drive for $79 otherwise a new 500GB was $199. Since it was a 2006 Macbook which we just used as a spare we went with the used one. Later that done its done and ready for pickup. $79 +tax out the door. Love iT! Even if I get another few months I plan on getting her a new one for Christmas but this will work for now.
My laptop died on me when I was visiting New York City. I found this place to be very close to my hotel and went there hoping to get it fixed in the same day. Unfortunatelly for me the laptop needed a new mainbord, part that they did not have stock. They offered to transfer my files to an external device, but I needed an working laptop. So I went to J& R,bought a new laptop and took it to Mac PC NY. In 2 hours all files were transferred and most importantly my Outlook was set-up, so I was able to send and recive emails. Thank you so much guys!
My ipod kept shutting off on me and I was not happy. Although my ipod was a first edition ipod nano, so roughly, 4 or 5 years old, I expected it to work. I took my ipod the Apple Store 14th street and another customer on line told me about Computer Overhauls. They are currently running a fix your ipod for free special. When I got there, they looked at my ipod and told me that I needed a new battery. I was more than willing to spend the money for a new battery than have to go out and buy another ipod.