If I could give this store less than one star I would. The customer service is horrendous. Buy online or from Paris! Their customer service is better. This store should not bear the name Balmain.
I purchased one of the merchant plans at the end of July, 2016. When I inquired some questions by emails, it takes 5 days in some cases. I couldn't work with the company that has the worst customer service, and requested to refund, but refused, because refund request is within 48 hours. I filed complaints to BBB. I am wondering if the issue is resolved. I will report it to FTC or NY CA consumer protection departments until they issue a refund. The company telephone number doesn't show in contacts of OpenSky site. It shows only help for purchasing the plans.
This company does not stand behind its warranty. I purchased Vittadini luggage and they didn't last more than one trip. The wheel on the large suitcase gets stuck and there is a lot of stress on the edges because it is not stitched properly. The smaller suitcase handle broke off from the metal going out the front door to leave for a trip. I have been back and forth emailing, sending pictures, copy of the receipt, copy of their warranty and they keep responding with "will review and advise". I am ready to take it to small claims court and notify the Vittadini brand that they should not allow this company to license their name.
I love the free shipping on everything! And its was very fast shipping. Only took couple days delivery. Will def go back to this store in the future.