I moved recently from US to Romania. I chose Express Cargo USA - http://www.expresscargousa.com/ for a simple reason – they provided the best quote. I was in contact with at least eleven other companies. My contact at the company was Patrick Christopher. Once I chose Express Cargo, the other companies started a scare tactic campaign. “ … they are going to charge you later and is going to be at least twice as much… it is impossible to provide a quote that low, it does not make any sense, you are going to regret the decision … your things will be trapped until you pay more…” I have chosen to pack and load on my own, we kept the container over the weekend and I paid for a 20 ft container; so a 20ft container self pack self load. Guess what, the container arrived safe and sound, on time, with no delay and no overcharges. I am glad I chose Express Cargo. There was a snag at the port in Romania but it was solved quickly by Patrick it took one email from me, he replied promptly and solved the problem. The container was handled from the port by a Romanian company Orbit Transporturi Internationale - http://www.orbitromania.ro/, a company chosen by Patrick to handle things locally in Romania. My contact here was Liliana Burghelea. On a scale from one to ten both companies get a 10; no hassle no headaches. Here is what I think; happy customers rarely provide feedback, unhappy customers will always complain. I am one of the happy ones and it took me a month to provide feedback.
Dear Tony, We want to express our appreciation for your superb service helping us move our entire household from rural Idaho in the U.S.A. to a small town in rural Devon, UK in the spring of 2012. From our first contact with you via e-mail we could tell you were different from other movers. Your e-mail was intelligent, informative and personal. Your follow up professional telephone manner reassured us that you would be able to handle our complex move and at a price we could afford. The "local experienced" mover quoted us $5000 more and failed to follow up with us! You were always prompt and attentive in returning our calls and e-mails, despite being in a different time zone. Our container arrived on time as promised and we felt you and your staff walked us through all the paperwork requirements for our international move with ease. We were kept informed every step of the way as to what was happening with our goods. They arrived in the UK without any delay, no problem with customs, no extra charges at all and prompt, courteous delivery to our home. The local team in the UK were terrific and we felt spoiled by the excellent service we received at such little cost. We would definitely recommend your company to anyone wishing to relocate from anywhere in the USA to anywhere in mainland Britain. Thanks again Tony. The Drakes
My wife and I moved to Berlin several months ago and shipped our goods with Express Cargo. Initially, we were dismayed that over 20 companies contacted us after we submitted the information online, but slowly, each of them dropped off as we maintained contact with Tom who was helpful and informative. We finally narrowed it down to 3 companies , but it was their A+ BBB rating that finally convinced me. Although moving day was long, the packers did an excellent job and we were relieved when they were finally gone. While our shipment was in transit, the documentation department gave us the estimated arrival date of our container along with the contact info of the company that would be delivering our goods. The people at Active Moving in Germany contacted us before the container actually arrived and being prudent, I made sure everything was in place to avoid any complications. I’m sure I bothered them after a while, but I’ve never moved overseas before and was scared at some of the horror stories I had read about all moving companies in general. Thank goodness Express Cargo had coordinated some great companies to take care of us and looking back on the positive experience, we plan on using them to ship back to the US once my contract is over. Well done. Sergio Romero
ExpressCargoUSA is a first class outfit that puts the client first. In an industry that in general provides a lot of lip service up front, I found them to be exactly the opposite, going above and beyond to help in a short time frame and difficult schedule. The packing service was second to none. This is the second transatlantic move I have made in under 3 years. This one with ExpressCaegoUSA was delivered on time without one damaged or missing item. Very much unlike my first move with a different company where breakages were abundant and several large items went missing. I thought I would just drop you a line to thank you for your help and putting up with my paranoia during the whole shipping process. I am in possession of all goods including the corvette, and I am even more pleased to let you know that everything is here damage free. Adam Deits
Hello. I just wanted to thank you for all of your help in getting our shipment done correctly at a reasonable price. What I like most about your company is that you provide a great customer service team. I had a bunch of questions to ask my agent and he provided me with all the answers I needed. Our container was delivered last week and everything was in order. We were also able to unload our vehicle the same way we got in on there. You were a great help and if we ever decide to move back (which I don't think will happen because I love it here) I will definitely keep your email in my address book.
I just wanted to thank you for all of your help in getting our shipment done correctly at a reasonable price. What I like most about your company is that you provide a great customer service team. I had a bunch of questions to ask my agent and he provided me with all the answers I needed. Our container was delivered last week and everything was in order. We were also able to unload our vehicle the same way we got in on there. You were a great help and if we ever decide to move back (which I don't think will happen because I love it here) I will definitely keep your email in my address book.
My family was forced to move to London for my job. I was concerned about which company to choose since all of them seem to have one negative or another against them. It came down to choosing the one with the best BBB reputation which was Express Cargo. Thankfull, the move went smoothly and Greens Removal in the UK did a great job of delivery. It arrived a week later than what was estimated, but I was just happy that it was all intact so I didn't mind the slight delay. All in all, a good service and as long as they are competitive, I plan on using them to move back in a couple of years. Bob
All my households, including many fragile items, were packaged meticulously and loaded to a truck carefully. I observed no damage on any item during the packaging and loading phases. I also enjoyed free storage of my households by the International Moving Company in New York for a month. The cost of moving was reasonable and the quality of labor was really good. They informed me precisely on each step of my moving and their costs. highly professional and reliable company that take the emotional stress and anxiety out of relocation. Thanks again and kindest regards
Moving from Miami to Italy to pursue my career in design and world culture and also for my love to travel..but it comes at an expense. I needed to find a way to move my belongings and save money..this company helped me to do both. I had gotten quotes from other companies but they were just too expensive. Express Cargo gave me a very reasonable price to work with..they came to get my things and had them at my door in Italy within just a few weeks. My representative also helped to keep me as stress free as possible by keeping me updated. Thanks guys!
Just finished a very stressful move from Miami to Buenos Aires. I was assigned a job there at the last second, and needed to find a company who could move me fast, with a good price. The price ended up being a little under what they quoted me, which was great because of fees I had to pay once I got here. The representative was very helpful, honest, and kept checking in with me to update me on any changes that were being made. I will definitely use this company again in a few years when it is time for me to move back.