I got a ticket for the bus to DC, from NY, Allen St location this morning. The bus left without me about 15 minutes before scheduled departure. I watched it leave, and thought it was only changing the parking location. I called the company and learned that the bus driver was ordered to move by the police, and that I will have to "get a cab or train" and try to catch it on the 33rd st location. That cab ride cost more than the original ticket. The bus was full. No apology. I emailed the firstname.lastname@example.org and got no reply. Requesting to speak to manager leads nowhere, the role of the customer service is apparently to block any complaints. Some called Fay (?) was parroting "manager is away", "she goes by Betty", "Betty is in charge of everything", "manager will return when she returns". They will absolutely not provide a direct email address, a full name, position or contact information of any supervisor or manager. I requested a refund in the email, no reply. Awful.
Two trips from DC to NY in Aug 2016 ... the driver scared the hell out of everyone several times with his reckless driving. And no WiFi both times. And when you try to put a round trip on hold, it puts the first leg on hold, not both, and of course the website won't tell you that which means you lose the second leg and your money. Buh-bye Washington Deluxe ... never again.
Some friends and I hired New York Charter Bus Company for a trip to Atlantic City. And it was absolutely wonderful, the pricing was very affordable compared to a few other charter companies we contacted for a quote. They came approximately 30 minutes prior to us leaving, which left us ample enough time to get everyone on board. Friendly drivers and exemplary service. Would most definitely hire them again.
I went to NY this week and found the bus to be clean and everything to work well including the charging stations and wifi connection. The following day, I returned to DC on this bus and was surprised to find this bus even better than the first one. The driver was both helpful and courteous. Both trips exceeded my expectations. I can't say enough good things about this Bus line! Thank you so much for making this trip so comfortable.
New York charter bus Company is a 5 star service!
best service for any Charter Bus Rentals in NYC!
NEVER use US COACHWAYS. They FAILED in all aspects. This is NOT the company you can trust. Please believe me. They are unprofessionals. We had a trip from Boston to Sight & Sound, Lancaster, PA on 8/16. In July, we booked a 56 seater BUS. I paid the full amount thru their online service, but a BUS was not assigned for the trip. There was no response from customer service after several calls i made to find the progress of bus assignment. Just 2 weeks before the trip, the customer rep told me they increased the price of 56 seater bus by $900 and they had threatened me to cancel the order if we didn't accept the new price. if we were to cancel the trip , we would loose the entire $2500 for the Sight & Sound show tickets that we had booked in advance. On Aug 15th , just one day before the trip, USCoachways called me and said they had only 49 seater crap bus instead of a 56 seater. They cheated us. I am going fight with the company to re-imburse the money.Please NEVER use USCOACHWAYS. They don't own any buses but get buses from local companies for cheap price.
NYC Charter Bus Company helps you 24/7 on getting reliable quotes in NY and surrounding areas. Efficient and priced right.
NYC charter bus is a pleasure to deal with. They are very professional and get you what you want right away. The business is open around the clock which is the best part. Give them a call if you need a bus anywhere in New York.
Warning; be alert! If you are going to take up the services of washny, then be alert for you will be signing up for their services again and again. Yes! A wholly unbelievable bus traveling experience can be gained when you sign up for the services of washny. Overall, it was an ideal and amusing ride; completely trouble free journey. I have suggested to all my colleagues and friends and after taking the services they have left a positive feedback and thanked me for having shown something that really works... I wish them all the very best.