I called to get information.no one answered so I hung up a few minutes later I received a call from the Metro PCS MBP as I answered the man was cursing at me for not leaving a message.Very rude..
The owner in his erogance told my wife to "shut up and deal" when she complained to him about almost hitting her on her motercycle pulling into a parking spot today
I visited the 9828 Little Rd. New Port Richey, Fl 34668 and I upgraded 3 of the phones on my existing plan. While I was in the store working with the customer service rep I made it 100% clear that a portion of the money I was giving him (excess of the phone costs) would be applied to my account as a credit towards the upgrade/activation fees so when I would be receiving the bill the previous month I would not have such a large amount due. I was also told during the transaction that with the purchase of the 2 iPhone 5 I was eligible for $50 worth of free accessories per phone. When I had looked at the receipt later that night I noticed that there was no credit (money given for the upgrade/activation fees) on my bill as well as I was charged a total of $100 in the accessories I was told were free with the purchase. I have been in contact with Sprint several times, and the most help they have given me was one credit towards my activation/upgrade fees. While later speaking with the store manager I was told I could bring the accessories back and get a credit. However, when I attempted to return the items, he refused stating "they need to be in the packages." Speaking again with Sprint customer service rep, they stated that they would send me a prepaid box to return the items, and they would contact me within 48 hours. To no avail was I contacted. When I made contact again, I was told that I was no longer eligible to return the items for a credit. I feel as if the Sprint representative not only fraudulently represented himself and Sprint, but he also stole my money and security with the company. Unfortunately, there is nothing I can do without hurting my credit or paying an obscene amount in early termination fees. I further feel as if they robbed me and they should be punished for this.
When I went in to tmobile on little rd and ridge road I bought the galaxy note 2 and was told that the jump program will get me on the note 3 which is the phone I wanted but I needed something right away. The salesman Bruce told me in 3 weeks I could come get the note 3 but I went in and was told no I had to wait 6 months! The manager Lewis was so rude to me and talked down to me saying I didn't understand the associate and that no there is nothing he can do and just call customer care. DO NOT GO HERE! They will lie to you just for a sale.
These guys are the best! We took our phone that had been "repaired" by someone else (they made a real mess out of it) and everyone else we took it to, said it couldn't be fixed. These guys fixed it in a matter of minutes! I would highly recommend, they are very straight up and did an awesome job! They will get all of our business from now on, thanks John and Edwardo! Jane