I purchased a $4900 bed and it was delivered damaged. I was told to contact the warranty company and it was not their problem . Now we have to wait a week for a repair to a bed thats brand new , is sitting on the ground because the base and legs are broken, and the lounge functions don't work. They can talk all day about their warranties and great customer service but its all a scam.Once they get your money they don't care. I highly recommend not to deal with Peter, Sherry , or this store if you want to have a pleasant buying experience.