Scam artistry at its best.. they hide behind the prestigious name of Verizon. I had a phone with a cracked screen, the insurance I had was thru them and had to pay a 250.00 dollars deductible they asked if I was interested in getting the screen replaced and stated that it will be 100.00 dollars cheaper, I said no, and that I’d rather wait for the brand new phone, I’m the mean time the gave me a loaner phone which didn’t really work... so I was desperate to get my own brand new phone... three weeks later I still did not have my phone. Turns out Sam made a claim thru my Verizon account and used my factory warranty to get a phone at 0.00 dollars, let’s recap these thieves had my 250.00 dollars a new phone and my old phone. When I contacted Verizon (corporate) to make them aware what was going on, they contacted Sam. She then called me and said she had received my phone. I picked it up and she gave me a phone case for the inconvenience. A few days later I received a text message from Verizon corporate store stating that I owed a $699 amount Because the device had physical damage?? I never contacted Verizon any devices or anything Sam did! Long story short She made a false claim and was intending to keep my money... I recently purchased a set of headsets from there and of course they don’t work, 39.99 dollars that they said they cannot refund me... GUYS Be careful with these people!!! Don’t get anything from there!!! I’m now on the phone with corporate to address this issue 🤦🏼♀️
The team has been really helpful in finding a new phone for me and I'm really pleased! Catherine and Sam are the best and I highly recommend this lo…
The team has been really helpful in finding a new phone for me and I'm really pleased! Catherine and Sam are the best and I highly recommend this location if you are looking for some nice people.
Attempted to charge me $30 for a new Sim Card. They are free at REAL Verizon Stores or $6.00 online. Be Ware - Den of Thieves
Beware of these guys!! They are posing as an Authorized Verizon dealer but will try to overcharge for phones and are the biggest scammers around. Complete bait and switch artists, I was scammed by their polite facade but they are thieves!!! STAY AWAY!!!!!
Manager needs to go! My samsung bright side cell phone battery was dying few months ago and she said "I got one left in stock can give it to you for $100" I wanted to support local store but not support her mortgage! I got it online for $7!!! Look it up amazon I'm serious! Few months later I was ready to upgrade. I had $ due from promotion when I got my jet pack. She saw credit on my account only when I mentioned it. She played games with me saying there is $ there. Wouldn't tell me how much. I went home to find my paperwork. I came back a week later and presented my paperwork from her store when I got the jet pack showing credit on my account. the manager was angry and admitted then I did have a $50 store credit through a verizon promotion. She said I can only get the $50 promotion towards an upgrade. I informed her that I needed a new phone a week ago tried to do it with her but had no choice to go to Kingston after she wouldn't help me a week prior and I upgraded at a REAL verizon store with an iPhone 5s!! I was told that promotion I can used that $50 credit towards accessories. She refused to let me use my store credit owed. She said my husband on my account can use the credit when he upgrades his phone. I will be switching service providers if verizon keeps her as a manger representing their product