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09/03/2016
We ordered a pizza last night and it arrived on time, but it was cold. The box, itself, felt colder than the soda I had just removed from my refrigerator. The pizza inside was rubbery and not warm, as well. The manager, Rebecca, really dropped the ball. Her first words to me SHOULD have been some type of expression of regret that my family was served an inferior product. Her first words were "What do you mean cold?" She scolded me. I told her again... She then told me "there's no way that's cold. It just came from the oven and went straight to you!"I chose to hand the phone off to my wife, as I was still reeling from being basically called a liar and/or too ignorant to differentiate between hot and cold. My wife was insulted, as well. Basically, she is perfect and all pizzas she makes are, and we are simply trying to get a freebieAs she not only neglected the apology, but also scolded and insulted both my wife and myself, we will NEVER EVER order again.
Details
Phone: (317) 861-8556
Address: 5933 W Us Highway 52 Ste H, New Palestine, IN 46163
Website: https://locations.pizzahut.com/in/new-palestine/5971-w-us-hwy-52
More Info
- General Info
- Find your nearby Pizza Hut® at 5971 W. US Hwy. 52 in New Palestine, IN. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
- Email Business
- Other Links
https://locations.pizzahut.com/in/new-palestine/5971-w-us-hwy-52
- Categories
- Other Information
Cuisines: Pizza, Fast Food, Chicken
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