In response to Cary R.'S review from the owner:I usually don't "challenge" guest's reviews, but I felt it necessary in this instance. Cary R's information is correct regarding making her appointment. She's also correct in noting the fact that she didn't make her appointment. The point she didn't make is that not only did she not make the appointment, but she didn't have the courtesy to call and cancel, or explain the situation - she just decided to "no-show, no-call". We always charge full service price in these situations. It has nothing to do with us "hurting that bad for money that they have to rip off their customers" as she states in her review. We pay our therapist to show up and perform her service. Because we care about our employees, we pay them even if the client doesn't show up. If Cary R. would have at least called and cancelled or re-scheduled, there would have been a possibility that we could have filled that spot with another guest. Because she didn't, the spot remained unbooked and we paid the therapist.Our front desk staff doesn't state "you may be charged a service fee". Our policy is clearly stated in our menu, online and over the phone. It's why we require a credit card to book appointments.I'm very happy that Cary R. at least admitted that we offered her 50% off her next service (in fact, the price we quoted her was in excess of 50% off). It was a very generous offer that we usually don't extend to guests who "no-show, no-call". This obviously was not good enough for her, causing her to post poor reviews all over the internet. I'm sure most reasonable people will agree that my response has merit.
Thank you for visiting us at Timeless Beauty Day Spa...Where Beauty Stops Time. We look forward to helping you Relax, ReNew, and Rejuvenate yourself…
I adore Spa Reyna! I have definitely found my new place for Brazilian. They give you the option between hard and soft wax and the esthitician makes everything as easy and painless as possible. They take such good care of you here as well, I've been to a few esthiticians in the city and I've always had problems but not here. The staff is so friendly and helpful in every way possible. When I go into a Spa or Salon I expect to feel like its about me, I want them to be talking to me and making me feel important, I don't want to sit and get my nails done while the techs are talking to there friends. Spa Reyna definitely makes the customer feel important, and valued. I've been telling all of my friends about this place and I even have regular appoinments scheduled. One of the best Spa's in the city!
I recently visited Spa Reyna for a massage and was extremely pleased with my experience. The massage with Chris was excellent! She really worked the kinks out of my back but made the whole experience super relaxing. I've also visited Tracy for a facial and waxings... she is simply the best. Hands down. Extremely knowledgeable, gives amazing facials and a delight. This really was the best spa experience I've had in New Orleans. I love the small space. I never felt rushed or shuffled around. The entire space feels organic and homey... not like a big box spa. I will definitely return and encourage everyone to visit.
I had been to this SALON SEVERAL TIMES OVER THE PAST 2 YEARS AND WOULD STOP GOING DUE TO THE SAME ISSUES. The ISSUE IS POOR CUSTOMER SERVICE. They DO OKAY WORK HOWEVER, whenever I, A CUSTOMER IS UNSATISFIED, The MANAGER AND THE WHOLE STAFF BECOMES RUDE AND SNAPPY. AS A PROFESSIONAL PKACE OF BUSINESS THEY REALL NEED TO TAKE CUSTOMER SERVICE CLASSES BECAUSE IF I TREATED THEM THE WAY THEY TREATED ME I WOULD NO LONGER HAVE A JOB. PLEASE PEOPLE PLEASE BE AWARE OF THIS NAIL SALON. THEY TAKE YOUR MONEY EASILY BUT WILL REFUSE TO FIX THEIR OWN MISTAKES!!!!!!!!!!
I've passed this shop many of times while on Bullard and today (Tuesday around 10am) I decided to go in and get a pedicure. I love their pedicure chairs and the color selection was huge (even though I got white tips and a design). The pedicure chair gives a nice massage during the whole pedicure. They even offer a wax dip for your feet. I would recommend this place to my friends. The nail tech was very nice and even though her English wasn't that good it wasn't a problem. I'll be back here when it's time for another pedi. My feet came out real soft.
I'm a college student here in New Orleans and was in desperate need of nail needs while I'm in school they are the Best nail techs in town. I've been going to their shop for almost 2 years now...I love them. They take their time with the work to make sure you are happy they perfect anything you desire. I don't remember the(owner) wife name but she is my favorite she is the only woman I trust in New Orleans to wax my eyebrows honestly no one does them to perfection and my liking like she does. The price is very very reasonable, worth every penny
Dr. Susan Glaudi makes the experience of erasing wrinkles relaxing and basically pain free. I first went to Dr. Glaudi after purchasing a Deal on a social media website - I was hooked. Botox, Juvederm and a complete series of Parisian Peels later my skin looks and feels terrific. The Benev line of skincare products she sells maintains my skin tone and texture between sessions. I highly recommend Dr. Glaudi for all of your skin care needs!
I loved this salon immediately upon arrival.The place is just so adorable. I always get gel mani because I bartend and my nails chip religiously so that's what I got. The staff is welcoming and nice and did a thorough job. They didn't butcher my cuticles which I really appreciated. It's been 2 weeks and my nails still look great. Will def be back if I'm in the area.
I've always enjoyed great experiences at The Retreat, and since I've taken advantage of nearly every service they offer at one time or another, I can attest to the fact that the staff there are always pleasant, professional, welcoming, and accommodating to the clients' needs...while making you look and feel beautiful every time you leave.
Its been years since my last brazilian until 2 weeks ago with Penny. I was super nervous about what to expect, but she assured me otherwise. She was very gentle and efficient. I will definitely return for my 4 week visit. Razors are no longer friends of mine.