The audiology department took the time to review my daughter's special needs. We got our report within 2 weeks of the evaluation. If I could just rate them, I would give them 5 stars. The speech services were not helpful. It took almost 3 months to get my report back (after I called several, several times). . If you have a deductible plan, they expect you to pay up front (not a problem). But if your insurance pays more and you are entitled to a refund, good luck getting it! It has been a month and I'm still waiting on my refund. I get the same excuse every time I call to check on my refund, "It will be mailed on this day or that day".