Thery are very expensive and will stain your clothing and refuse to fix it! I brought in a dress with deodorant stains, (which always come out), and immediately noticed there were more stains that were probably from the cleaning process on the dress. I brought it back and asked if they could do it again or if I could get a refund, and the toothless inferior ape that couldn’t even put a literate sentence together refused. $13 for a dress that has more stains on it than before is unacceptable. STAY AWAY!
Would give less than 1 star if possible.Manager is clueless.Old management was better.Owner is rude.
Poor. The owner was very rude and called me "you people" I will never ever go there again. She did not even try to understand what I needed
THESE PEOPLE WILL LOSE YOUR STUFF AND THEN THEY'LL CALL YOU A LIAR. Four years ago I took three cocktail dresses to Golden Cleaners. They lost all three garments. They also implied that I was lying about having even brought them in. In January I received a coupon (I know, I know... weak sauce!) and decided to give them another shot. We make a trip to the cleaners about once a month. January - fine. February - fine. March - not so much. On March 19 I dropped off three white oxford shirts and two blouses. I returned three weeks later to pick them up. This is how my interaction went...Me: Hi! Picking up for Taylor Oertling. Mrs. Hattie: We aint got no order for you.Me: Would you mind checking again? I know I brought in five garments a few weeks back.Mrs. Hattie: I'll check again. But we don't got it. *a few minutes later Mrs. Hattie returned with two of my blouses and one of my oxford shirts. Me: Oh look! There it is! Great. Thanks. * I looked over my garments. Me: Oh! It looks like we're missing two white oxfords. One is a "lived in" shirt, its all cotton and the other is a more tailored dress shirt.Mrs. Hattie: (motioning to the garments in my hand) That's all we got for you.Me: Would you mind checking again? *She rolled her eyes and shuffled off to the back. Upon her return...Mrs. Hattie: I told you we don't have it. Me: But I'm certain that I brought them in. Mrs. Hattie: We ain't got it. But give me your name and if I run across it, I'll call you. Me: Ok... Thanks, I guess. * An hour later I called back to speak with the manager. Me: Hi, I brought in five shirts back in March and...John: Yeah I know. Hattie was just telling me about that. We don't have your clothes. Me: Well, you had the other three garments. Why wouldn't you have the other two?John: You must not have brought them in.Me: I know I did. John: Do you have your ticket?Me: No sir, I admit that I lost it. John: That's what I thought. Me: Excuse me?John: You don't have a ticket. I don't have a ticket. How do I know that you brought them in?Me: Wow. Is your implication that I am lying?John: I just think you're confused. Me: I'm certain that I brought these garments in. And I'm certain that I brought them in on the 19th. John: Yeah, but you have no ticket. Me: Really? That's it? John: I don't know what to tell you. There is nothing that I can do for you. Me: You all did this to me about four years ago. Do you remember that? You lost several of my cocktail dresses back then and... John: So you can remember something that happened four years ago, but you can't remember to bring back your ticket...? *he laughed*Fool me once, shame on you. Fool me twice, shame on me. I won't be going back. Period.
They are polite and very pleasant. However, they do overcharge compared to other local cleaners. Also, it seems that an item that I prepaid for is never ready for pickup. Maybe they are just bogged down with orders, but if so I would have liked someone to have told me ahead of time. Or, at the very least, called me and told me it would take longer.
Not only are the staff and owner Lashield Butler are rude,incompetent, and unprofessional they don't even use professional dry cleaners equipment my garments came out worst then when i brought it there! Never will I patronize the ghetto cleaners again save your time and money and go elsewhere.
About 80% of the washers are broken at any given time and towels are continuously used to stop them from leaking on the floor. There are a variety of strange signs posted that make you uncomfortable thinking of the kind of patrons who would require rules like these to be posted.
THEY DON'T ANSWER THE PHONE @ WASHER @ DRYERS MESSES YOUR CLOTHES UP