Superior Property Management
3925 Iberville St, New Orleans, LA 70119
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Despicable. I was extremely interested in an apartment. After SEVERAL phone calls and voicemails, Kim Joseph finally answered the phone. I was shown the place, loved it, wanted to sign the next day. I was told I had to make three times the monthly rent, I knew I would be short but making rent would not be a problem, and am still in college so my parents still help me out. I was told in order to put my parents information down, I'd have to pay TWO $20 application fees--one with my information, one with my parents. I explained I was in a dire situation to find an apartment, and wanted to speak to someone before I paid those application fees to see if there was even a chance I'd be approved. The realtor, Kim Joseph, REFUSED to answer my phone calls or give me the number to anyone else to speak to until I submitted the application. I literally begged to speak to ANYONE and she refused, repeatedly texting me "not till you turn in the application." When I said this was extremely discouraging and asked for compassion, she texted "okay thank you" and never responded again. I've called the office, noone every answers. I also left a voicemail saying I had a bad experience and would like to talk to someone. Noone ever returned my calls. There's absolutely no reason for such a complete disregard for a potential paying customer. I can only assume that these people are only interested in squeezing out as much money from you as they can, because there is no other reasonable explanation for such a blatant lack of customer service.
Absolutely AWFUL. Absurd.
Avoid renting from a property management company; the property management companies in New Orleans are managing many properties, have few repair/maintenance staff members, and simply do not care about the tenant.
Superior Property Management is by far and away the WORST.
The "realtors" (a more apt title would be, "liars") do nothing but get the lease signed, they do NOT maintain a relationship with the tenant or the landlord and will not advocate on behalf of the tenant under any circumstance. My move-in date was postponed for 3 1/2 weeks for no apparent reason. The unit was vacant for that time and Superior Property Management did NOTHING to clean or repair it. When I finally was allowed to go inside, the realtor, Kim Joseph, was a half hour late arriving with the key, and when she opened the door, the condition of the unit was frightful. Among the problems: the unit was filled with cigarette butts, filth and dead roaches, 4 of the 5 windows had panes of glass fully punched out and the side door was detached. It took 3 more weeks for Superior Property Management to address these issues.
In addition to asking Kim Joseph to at minimum, replace the door and fix the windows, I asked her several times what was the square footage so I would know whether to take furniture out of storage and more importantly, who were the tenants on the other side of the double shotgun, i.e. are they smokers? a family? children? pets? Instead of answering these common questions, the answers to which every tenant has a right to know even before signing the lease, she simply ignored me and finally told me, "You signed the lease, I don't have to talk to you anymore."
It turns out, my neighbor is an incessant indoor smoker (the smoke comes right through to the other side of the double shotgun) and worse, an unpredictable, insane drunk who is prone to violent outbursts. Since I moved in, I have had to call the police 3 times: once when he was violently and loudly brawling with someone at his house at 3am and I thought he might murder that person; next when he was pounding on my window at 1am on a Monday night, threatening me and shouting obscenities because I had asked him to turn off his music, and finally, when he was banging something into the floor/wall in the middle of the night. He was arrested and he violated his peace bond.
Of course, I made Superior Property Management aware of every single thing that happened, including that he leaves the laundry room and the washer and dryer so filthy I must clean them before every use, his house is so dirty mice are running around, and he abuses his dog. Despite him threatening me, being arrested and failing to pay rent timely, and the landlord's request for Superior Property Management to repossess his unit, Superior Property Management did not evict him.
Finally, my landlord got wise to the situation and fired the company.
Among the many problems I had to fix myself because Superior Property Management NEVER responds to maintenance requests, Superior Property Management failed to come to my house to service the heater for the entire winter. After only 4 hours of use in November, particles were coming out of the vents, covering my furniture, walls and floors and I was inhaling them. It took until March for Superior Property Management to finally reveal the heat company's name and contact information. They were unable to identify the particle but agreed it was likely toxic. Yep, in addition to this madness, I had no heat all winter long.
If you read this far or you didn't, the bottom line: RUN! DO NOT RENT FROM SUPERIOR PROPERTY MANAGEMENT. RUN!
We needed a management company when we inherited a home in the New Orleans area. We were not planning on selling the home or moving so professional management was our only option. We have been very pleased with their work and we are confident in our decision and choice in property managers.
Over the past five years, Superior Property Management has provided us with excellent service. We have a townhome in Metairie which has been occupied by the same tenants for almost five years. Once they moved out, Superior had new tenants for us in under a week and at a higher rent. They also got everything cleaned and replaced that needed to be and had them moved in within three days of being chosen. I couldn't be more pleased with their service.