11600 Old Gentilly Rd, New Orleans, LA 70129
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05/28/2009Provided by Citysearch -
My landlord told me to call a week before I moved into my new apartment to get a trash cart from Richard's Disposal, since no one had been in my apartment since Katrina and there was no cart.
I called the week before April 15th (my move in date) and placed the request.
A few days later a cart was dropped off with bright yellow and orange spray paint all over it and spray foam insulation in the bottom of the can. I called back on April 23rd wanting to request a new cart because this one was unsightly to say the least and I have to keep the cart right next to my front door. The customer service rep put in the cart request on April 23rd.
I waited a week, no cart. I called and I was told it would be brought out the next day. Again, no cart. I waited another week and called again, still no cart. I called every week for a month and was lied to on several occasions.
It's now been 5 weeks and still no new cart. I just got off the phone with the customer service rep and she said ""I see where the request has been made, but not yet completed. They just haven't gotten around to it."" I politely asked if she knew about how long this usually takes and she couldn't give me an answer.
This company is ridiculous! They do NOT care about their customers what-so-ever. It's evident that they have no desire to help their customers.
If you can use a different disposal service do so!