Horrible place of business! Please do not shop here! I bought a Serta pillow top mattress from this store a few days ago and the display mattress was very soft and comfy, so I decided to purchase the queen mattress. First I was told that I had to pickup the mattress within a few days from the store, but to my surprise they delivered it to my home free of charge, so I was like ok cool. After 2 days I put my bed together and laid on the mattress. The mattress was very hard and firm it gave me back and neck pain. I tell you no lie my hardwood floor is more comfortable. So after this bad experience I called up mattress firm and was told that they was busy with a customer and that they would call me back within a hour. 4hrs later and I still haven't received a phone call,so I decided to go to the store with the Mattress to talk to a rep in person and to show them the difference after experiencing the difference for themselves they told me that I would not be getting a refund, but I can get another mattress. I told the rep that I felt the store was not honest and that I would just like a refund, but she says no! So I asked to speak to a manager she then call up a manager name Matt and I ask Matt if he could refund my money due to the fact that I received a mattress that was falsely advertised and altered on the store floor fooling customers to believe it's a soft pillowtop mattress,so Matt told me in a very nasty tone of voice that a refund is out, to get my s**t, and to get out of his store.
4100 General Degaulle Dr Suite 1New Orleans, LA 70131
From Business: Mattress Firm features more than 55 different mattresses from top manufacturers such as Beautyrest, Serta, Simmons, The Dream Bed and more. We carry specialty mat…