This has been the worst customer service I have experienced in 20 years of driving over the road 17 years as an owner operator. After already spending 3500.00 for repairs I can not get my estimate for body work I wanted to get done there. The other estimate I received from another local company was at 13000.00 So if I had decided to get my work done there it would of been about 17000.00 of service from this location. NOBODY has contacted me about this problem. I have contacted the corporate office four times and have not heard from a District manager or a Regional manager about this problem . Not only is the customer service horrible but it also is the leadership from the corporate office that seems to be just as weak. Mr. Chakraearty at the corporate office needs to be replaced by someone who can show better leadership and results with Kenworth customer service.
13000 I 10 Service RdNew Orleans, LA 70128
From Business: All types of credit, from good to bad, can qualify for an auto loan. No credit, no problem! We will work with you to secure a no credit car loan if your situation…
Very friendly!.Beth was very good about sticking to the budget, and had great opinions.
Customer service was great I love my car .
walked onto the lot to look into used car purchase...the salesman told me personally that these cars will probably breakdown before I can finish buying the vehicle. .and that my warranty wouldn't really cover much without a heavy cost...so I should just purchase a new car?? wtf kind of salesman is that?
Wat a pathetic pathetic pathetic service center! I literally gave them thousands of dollars of business, but when they misdiagnosed my car and wasted my time... I phoned the dealer service center to complain, one of the sale's people name "B" (nugen) said that you should go somewhere else and not bring your car here for service. WOW! Is this how they pay back a loyal customer?? I guess I "WAS" a loyal customer. No more toyota of new orleans.
rather give my business to a shady craigslist mechanic then these losers!
Terrible,terrible service purchased a car 5months ago got screwed,ain't nothing but bunch os scams over there,the salesman negotiated with the manager over salesman telling you one price thinking u will get it for the price which u dont,until u get payment book and they charge us $1000.00 more with it,they are a bunch of crooks,theives,especially the finance manager is the head leader,the biggest thief of them all worst experience in my life I work to hard for my money for them to rob me out of it,they needs to be shut down.
Will NEVER return because of bad service .. I don't know if it was because of the husband and wife Duo or because the wife told me 3000 and the husband told me 6900 when he found out I had 5000.. They were very unprofessional .. The husband even tried to sell me junk on the phone saying that he had cars at a so called 2nd car lot.... At least I can say the receptionist was nice and professional(5star4Her)
Rude!Rude! Didn't seem interested in my business.. I asked about the cars on the web .. He replied" They all sold"... At least show or tell me about other choices
My visit was one for the books sale consultants were not pushy just came out presented themselves and allowed us to proceed browsing the lot very professional our sales consultant delivered I will definitely send friends family who are in the market to purchase a vehicle to make their way over to Premier Automotive Group New Orleans East I10 Service Rd Thanks Guys
Joshua provided the highest quality of service your business could give, very personable & I will definitely recommend his talent & your dealership to my family and friends