My wife and I adopted a kitten from Big easy pet shop,LLC /also known as “pet asylum “, On 6/11/2017. We filled out the necessary paperwork and were approved- The clerk told us the vaccination paperwork would be mailed to us - because the safe was locked and she didn’t have access. The paperwork never came and on 6/22/2017, I arrived home from work to find the kitten(Binks) deceased . My wife and I called the pet shop and spoke with the owner- she assured us ,The kitten was vaccinated and nothing would be passed on to our other 5 year old cat monster. About a month later -monster started acting weird . He would go lay by the front door -wasn’t happy/excited to be fed and mostly hid underneath the bed. I brought monster to the doctor - he was checked -Blood work was taken and he had an elevated t4 level -the vet recommended a chest X-ray . The screen came back -monster’s chest cavity was filled with fluid - his chest was tapped that day and was placed in the hospital. The fluid was tested , along with an ultrasound of his stomach - LSU vet school suggested a biopsy. The results came back with a positive for FIP (wet form) and it was recommended that monster be put to sleep for his own well being . We spent 4100.00 trying to save monster’s life . I again asked Big easy pet shop,LLC for the vaccination records , I was told ,”I LOST THEM “. I filed a complaint with the LSPCA and requested their records through ORLEANS PARISH. The owner has had other complaints filed against the store - LSPCA records indicated- the owner was cited, when a humane officer investigated my complaint/ 4 counts of non vaccination of rabies . I filed a civil lawsuit against ,Big easy pet shop,LLC-Brenda Laura-to at least retrieve my lost money . This pet shop needs to be shut down .
Check out Ripoff Reports!They don't tell you that it's non refundable until you get it on your receipt. Product is Junk!!!
These guys charged us $1,250.00 for a camera we later found out to be worth $450.00 Fools us but the sales pitch was brilliant. Refused to give refund. Rating should be in the negatives.
The Pet Asylum for me has been a complete sanctuary. Definitely not an asylum like a French Quarter lifestyle. The shop is well-run, clean, not smelly & maintain by a heart warm staff that really cares not only about business but your needs and most of all your pets needs. The groomer Goldie is excellent and extremely kind and patient and a good listener too! Even doe I'm not the one getting a haircut. As a French quarter resident I don't have a vehicle and my best friend Captain Bailey. Requires a certain type of dog food. They don't even carry the dog food there but they special order it for me. And at times when I've been in and out of work they order three sausage rolls and let me buy one at a time every other week. They even hold the other two for me. Can't tell you how much I appreciate the gesture but most of all my best friend Bailey appreciates it even more. I give them five stars, a high-five & WOOF-DAT!!!
They tell you it is the best price around but in fact, they sold me a camera at 179$ when the suggest retail price is 140$ !!! Doing business like this is no fun and I will make sure everybody knows about it.