Sandy Downing, property manager, has very poor customer service skills. She was only friendly at the point of obtaining business. Afterwards, she became very non-responsive and would ignore requests for assistance with vital maintenance repairs. Several attempts at contact had to be made before she would respond. She would express discontent and become angry when I would request legitimate repairs. Sandy Downing displayed rudeness and arrogance and did not care at all about any concern. Upon giving 2 month notice of vacating property, she found every excuse not to refund any portion of my rental deposit. I stated that I felt she was being difficult and I would like to speak to the property owner. Sandy Downing stated that she was the owner of the company,that she would not share contact information of the property owner, and that she was blocking my phone number. There was no damage to the property. I would certainly discourage anyone from renting any property she manages.
Ken and Rose were very l patient with us as nervous first time home buyers. they always answered the phone when we called with questions. They were very knowledgeable of the Uptown area we were looking in and helped us every stepnof the way. Thank you guys!!
Ken and Rose were wonderful to work with. They sold my property very quickly. We knew of their reputation and basically left it in their hands to get it done. They kept us informed and the whole process was smooth. They told us what the market price for the property was and found us a cash buyer. After the property was sold, we contacted them several times with questions and they were always quick to pick up the phone or call you back. They know the market well and marketed our property in an agrgessive manner. We have more New Orleans property and will use them as our listing agent. This dynamic duo and their team are a delight to work with and are true professionals. Thank you Ken and Rose.
Rose Clouse is very driven, and she has a lot of business contacts in the area. She is very persistent and knowledgeable, and we recommend her to anyone who is serious about buying property! We have purchased property in the past and our experience with Rose Clouse as a real estate agent has been excellent. She returns phone calls immediately and she's very tenacious!
Rose and Ken Clouse are very professional, yet still friendly and approachable. We were very concerned about bringing our family half-way across the country and finding a safe neighborhood with high quality public schools. Rose and Ken took time to educate us about various areas while showing multiple homes in each. Knowing the pros and cons helped us to make a sound "location" decision for our family. They worked extremely hard to find the perfect place at the right price. We are currently renting, but when we are ready to buy, we will be calling Rose and Ken!
Ken and Rose Clouse and their whole team - absolutely awesome people and true professionals. We successfully bought our investment property and they smoothed out all the glitches. And there were a number of problems, I thought we were not going to close at first. Now I am enjoying collecting rent on both sides. We always wanted to get an income property in New Orleans, love love the city but didn't know who to contact, but most importantly who can truly help us and be on our side. We googled them and decided to meet them while I was there - and the rest is history. That's why they are top agents in the region. Always available, pick up the phone 7 days a week, resourceful, with a lot of connections. Not to mention excellent negotiators and not "drama queen" agents like some. Just stick to business. Thanks y'all and we will do more business again.
Rose and Ken Clouse are the go to realtors in NOLA. They guided our home search for our "perfect" home with great knowledge and professionalism with us living in South Florida. We made two trips to NOLA and closed on our Garden District home in 15 minutes. Their attention to detail was the key to this smooth transition. No request was too much for this team. Home buying is a major event in ones life and can be stressful. Do yourself a favor an take the stress out of the event with Rose and Ken !!
I can't agree more with the satisfied buyer below. Though I wasn't buying an over $1M home, and couldn't afford one even if I want to, Ken and Rose Clouse and their team are the pros you want to hook up with. I am so glad I did. Helpful and being available 7 days a week is just icing on the cake for this pleasant duo. They and their staff helped me all the way and made sure I feel at ease and worked out any problems. And they are well connected. I closed on a beautiful home in the city and of course saw many properties in just a short two weeks with Rose. Thank you y'all. I have recommended you to several individuals.
We appreciate all the help Ken and Rose did for us. With their knowledge and help we found the right home for our family. Great service, just good hearted down to earth people who are also professionals. And even after we closed, Ken and Rose would call several times to check on us and to see if they could help with some minor renovation we were doing. It wasn't our first home, but the process was a little nerve wrecking. In the end it all went well due to the assistance and availability of the Clouses , their staff and team. Thank you.
Rose and Ken were excellent. Not only are they highly charismatic, but very thorough and professional. As a first-time, young homeowner who had limited knowledge of New Orleans real estate at the start of this process, I was eager to find a team that would be willing to answer all my questions and really guide me through each step of the process. Rose did all of that and more. She was very efficient in organizing the viewings of the properties I was interested in, and she gave her honest feedback consistently. I would highly recommend her and her team to anyone. Thanks so much Rose and Ken!!