We recently had wood flooring installed in our whole house (~1600 sq. ft.) by Prestige Flooring. We also had tile replaced in our foyer. While we are pleased with the finished product and Prestige did rectify all of our issues, getting here was an adventure we chose not to repeat.The gentleman who installed the tile did an excellent job, but it was obvious that he had no idea what the overall plan for the flooring was since he didn’t know exactly where the tile was to stop and the wood was to begin. He had to eventually come back and cut the tile ~ 1” back from where he originally laid it. That was our first clue that the installation would not go easy.The wood floor installers also knew their craft, but we never knew how long they would work. They would work for an hour or two and leave. While they sometimes needed to wait for leveling compound to dry before more work was possible, other times they had plenty of other work that could have been done. Their original plan to use T-Mounding for the new and existing tile floors would have looked terrible due to the elevation differences between the floors. We had to devise the plan to make the transitions look nice.In addition to the above, they left dirty rags against two pieces of furniture they moved, causing damage to the finish. A professional furniture refinisher had to fix the damage, and while Prestige did pay for the repair, it should never have been needed. They also caused some furniture damage by pushing the furniture with their steel toe shoes.Overall it took over 6 weeks to complete the flooring. While the individuals did know their craft and did good work, the lack of an overall plan in advance for the house, lack of communication between the various installation personnel, and the totally fluid work schedule caused considerable grief. When they ran out of wood to complete the job, we decided to cancel the project. It looks like this job was too big for them to handle efficiently.
We recently had wood flooring installed in our whole house (~1600 sq. ft.) by Prestige Flooring. We also had tile replaced in our foyer. While we a…
Serving the New Orleans Area.
From Business: Greenpointe Wood Flooring Supplies is a locally-owned business that has been in the flooring industry for years. We are your access to professional wood flooring …
This business keeps experienced designers on hand to help guide you through your project. My advice, answer their questions and get the information! They saved me from making some serious mistakes with my project because of listening to a tile installer who just wanted me out of his face. They are wonderful. Ask lots of questions.
Our service was excellent when we were tasked to replace all the floors in our house due to mold in our floors. Gail Boss was very knowledgeable in helping us select the right products with the slab issues that we were having. I am will go back to ProSource and Gail Boss when I am ready to redo my kitchen. I would highly recommend both Prosource and Gail Boss!!!
All fluff. You'll be switched to cheap alternatives that make the so called sales staff higher commissions and get 3rd class service here. Better off at Home Depot or Lowes.
They are the best! Worked very hard to achieve the colorstain on our hard wood floors blending the old with thenew hardwood.
Job was carefully done. Attention to details. Worked tomeet deadline. Polite and competent workers.
Ron Del did an excellent job. Were here when they saidthey would be and on time. The installer did a great job.The floors look very good.
Quality product and service. They know heart pine flooring, provided timely service. Been a customer for 30 years.
The best around. It was fantastic to work with them. Thank you for squeezing me into your busy schedule due to closing on my house.
I am very satisfied with the service I received. The staff is very helpful and knows a lot about the products.