I would write a zero star review if I could. After years of giving them good business they have refused to properly refund an error that was fully acknowledged by them earlier to be their error. They then refused to accept the business risk of their error, charging us - former repeat, regular customers - a restocking fee of over 67% of the value of the doors. That's $67 of fees for every $100 of business. The older guy at the Washington Avenue location was completely unprofessional and inappropriate in connection with the opportunity for them to make it right despite not being involved in the sale, the communications or having any knowledge of his firm's previous acknowledgement that the error was on their end and our correct order was submitted to them in writing. They have lost a longtime customer and I will make sure many more customers through word of mouth. I will suggest doing business with "Amazing Windows and Doors" of Metairie as a great alternative. You couldn't pay me to do business with this firm again after the way they treated this long term customer.
Found it very easy to talk to and order from the saleman
Wow. Superior door is awesome. I had a rental property where the garage door fell down and I called superior door the next day at 8am. They had someone out there by 9:30am and it is getting fixed today!! Excellent customer support by Karmie! They were just awesome!
We have been using Superior Door for many years and they are great to work with. Extremely professional and do what they say they are going to do when they say they are going to do it. Something extremely valued for us to maintain our schedule. We would highly recommend them to anyone who needs anything with their garage doors! Tammy Lassere with Welbilt Custom Homes
This is a locally owned and operated family business. It is operated by wonderful people that are easy to work with and very professional. They have done various extremely large commercial jobs which lends a peace of mind to any homeowner, that minor replacements and repairs can be done quick and seamlessly without error. If you are looking for any job, large or small definitely give them a call. You won't be dissatifsied with their options or service.