What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
1301 S Morrison BlvdHammond, LA 70403
From Business: If you’ve shopped at our facility before it took on the “Ross Downing” name, we invite you to come take a look at what’s new! We’ve taken everything that’s made R…
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Where do I start? Brought my car in with the ac not cooling. Three weeks later, they still have the car and I have to contact them repeatedly throughout that three weeks to get updates. Final call I was finally told the car was ready. Over $700 in repairs to the ac. Two days later driving the car home from work and the ac goes out. Call to let them know so I can bring it in and the guy tells me not to bring it in until Wednesday because they are “busy.” Now the car has been there a week with no communication AGAIN on their part. I call to find out what’s going on and they say they have checked it twice and it’s working. We need to bring it back when the ac isn’t working. I tell him that’s exactly what I tried to do on that Monday and was told you were too busy and now the car has been sitting there for a week and no one even called to tell me to come pick it up. Now, went to go pick up the car and talk to the owner, Roger or Robert, honestly can’t remember because I’m so annoyed. My husband leaves with the car while I’m talking to him. No real apology from the owner, just blaming someone who he said he fired because he is ruining his reputation, which I don’t believe for the sole reason I had to call to check up on my car and received no communication from them. If the guy was so horrible and making your reputation so bad, you should have been going down the list of vehicles in your garage and make sure everyone was being taken care of and updated on their car’s situation. When I get home, I have the pleasure of learning the AC stopped working as my husband made it home. I call them to let them know this. 1 month wasted. 93 degrees outside. No apology. Roger said he is leaving for the day and to call him tomorrow, not he’ll call me and he will make it right. If you want an ounce of customer service go anywhere else. I plan on getting my money back and going somewhere else. Sure will be nice to sweat out this week driving to work. Thanks for nothing, Wren’s.
After telling us it would be $270 on top of the warranty charges of $534 to repair a radiator on my wife's 2010 Town and Country, they returned the vehicle in the same condition they received it only I was out a total of $800 and still didn't have a car that would drive with the same problem it was brought in for in the first place. To date no returned call from management. Please save yourself time and money stay away from these thieves.
HORRIBLE experience!! Wish I would have read the comments before calling him. Made an appt and waited for him all day. He never showed!!! He sent a text and said, "sorry, i got busy!" Very unprofessional. Will post to as many places as possible so no one has to deal with him. Rodney is his name.
I just LOVE this Place! We took advantage of a great deal going on right now, for their 67 Anniversary Celebration Sale. Seems like tons of Jefferson Auto 'Services' are only $67 each. So we took advantage of a front brake job for only $67 for everything, while I was their for some emergency work, ( which they took care of really quickly) thanks again, MAC~
This place is very bad; they seem to be going on the reputation of the former owner who was the father & supposed to be a real legend for caring for his customers. The crew is so negative, lies all the time, promises to do what you request, then do only what they want. Then they charge for things you didn't request & told them not to do. Also double charged for things. When I told them that I need the overcharges to come off of the bill, they told me that they would be starting to charge me storage fees until I paid them. I filled out a report against them online with the Attorney General's office & got some money knocked off of the bill, but the rest they ignorantly refused to take off. I got the car only because I was afraid they would do damage to it since it was somewhere I had no knowledge of. Sure enough, I discovered they didn't do something right so I had to pay another $460 to another mechanic to remedy the situation. Losers & thieves they are. I grew up as a mechanic's helper & explained this to them over the phone before car was towed in, as well as when I spoke to the mechanic over the phone. But they don't care about the customers. Don't trust them.
Nothing but good things to say about Jefferson Auto! a guy named Josh fixed my car while i was waiting! Could not ask for better service, the price was fair and I got to eat popcorn and relax with my phone in their waiting room, nice
They are definitely ripping people out of their money with the bullsh*t ass warranty that they're offering the customers to get after purchasing their car. I have recently been ripped out of $1000 for that warranty because I canceled it only 3 months after purchasing my car and they are all of a sudden GONE! the warranty place ASC is only reimbursing me $400. The service contract says on my paperwork $1500 PAID!!! I want the rest of my money and bayou boys are nowhere to be found!!!!!!!!!!!!!
If I could I would give them 0 stars. The staff is unprepared the type of work they do is poor and be lucky if you get your car in this shop with and issue and they don't end up returning it with another one just so they keep charging u more money .. so if u want to save urself some headaches pick another shop
They were suppose to change the oil in my van , and they did something to my the motor in my van. Now the engine light is on and something is wrong with the fuel pressure. Do not go to this place.
I called Preston's Car Repair on Wheels to change my flat tire to a spare tire. Mr. Preston was very professional and came quickly. He did an excellent job at a reasonable price. I am so glad I called him. I am definitely keeping his business card in my wallet and will use his services again.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.