I woudn't even give this place a 1/2 star. I boarded my two dogs for a day & 1/2. I individually packed & labeled them each of their 3 meals they were to have while they were there (2 for the full day & breakfast for the morning of pick-up). When I arrived to pick up my pups they each still had both of their breakfast meals leftover. I specifically informed them when I dropped them off at 9am their first day that they hadn't eaten yet & needed breakfast but the folks there only fed them dinner! To add insult to injury, when I called to make the reservation I had asked if there was a specific time I needed to pick them up by. The girl I spoke with told me that as long as I picked them up by 2pm the following day, I would not be charged for a second full day. I arrived to retrieve my dogs at 1pm and the place was closed with a sign that said they were only open from 8am-10am. I waited outside for an hour while trying to contact someone about my situation. During that time another gentleman showed up with his dog & said that he had been told he could drop her off between 1 & 3pm...so I wasn't the only customer this place had given a wrong time. Luckily, the gentleman who showed up knew the owner of the business & called him to explain our situations. The owner was very rude & not accommodating in the least. He proceeded to yell, saying that someone would be there at 5pm & we would have to come back then to get our dogs. When I explained that this was unacceptable, he hung up the phone. When I arrived at 5pm to retrieve my pups, he continued to accost me, shout, & insisted on full payment for 2 full days when I disputed it. This is by far the WORST customer service I have ever received at a dog boarding place. They couldn't even feed my dogs according to the instructions I left & they still wanted full payment!? This place needs to be shut down!