Kmart New Iberia, Louisiana. Karen in Customer Service was on the phone not waiting on customers. I said, you may want to wait on your customers. She replied, “What I have to answer the phone. She then talked to another cashier. I told her I would like to take care of my return today. Karen has a very nasty attitude and poor customer service skills. I told her I would call the manager and she said that was fine with her. I spoke with Patsy I asked what was her last name and title. She replied, what did I need to know that for. We not allowed to give out last names and what does that have to do with anything? I was shocked at her tone. I told her I wanted to report one of her associates she said was I taking care of, I said yes she said what’s the problem with a nasty tone. I said I see where the associates get it from its starts from the top. I told Patsy I would report her she replied, "Do what you have to do and hung up on me. Now I see why Kmart/Sears are closed. Customer Service!