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Sears is the #1 Appliance Services Provider according to IBISWorld Inc. market share data. Call or Click to Schedule your Service. We're the Kenmore experts.

General Info
Sears Home Services has over 6,000 expert technicians providing both product maintenance and repair solutions. Our technicians are industry trained, well-respected and will help keep your products running longer and working right in no time. We are America's #1 appliance services provider -wherever you bought it, we’ll repair it. 24/7 Customer Support. What to expect: Call before we arrive, Estimate before we begin work, 90 day satisfaction guarantee on parts and labor. We’re the largest appliance services provider in the country and we’re right around the corner! Plus, you will save 20% on all in-home repairs! Our expert technicians will process payment and any coupons or discounts at the time of service.
Services/Products
Sears Home Services is number one in appliance repair. We offer In-Home Repair & Maintenance Services for the following: Washers & Dryers, Refrigerators and Freezers, Cooking Appliances, Dishwashers, Microwaves, Riding Mowers, Snow Blowers and more! We also offer multiple solutions for all budgets, and service most brands regardless of where you bought it. Trust the Appliance Repair Experts at Sears. For expert repair services, Call 1-800-280-5986 for more information..
Brands
3com, Ace, Acer, Addison, Admiral, Adobe, Adobeair, Agrifab, Air Quest, Aiwa, Amana, Ambassador, American Standard, Americana, Apple, Aprilaire, Arcoaire, Ariens, Armstrong, Asus, Ati, Averatec, Bard, Bosch, Bose, Briggs&Straton, Brother, Bryant, Caloric, Campblhsfld, Canon, Carrier, Casio, Cerwin Vega, Char-Broil, Cisnet, Coleman, Comfort, Companion, Compaq, Craftsman, Craftsman Pro, Creative Lab, Crosley, Day & Night, Dell, Delonghi, Delta, Denon, Dirt Devil, Dunkirk, Dynamic, Eager 1, Ecowater, Element, Ema, Emachines, Ennox, Epson, Estate, Eureka, Euro-Pro, Fedders, Fiesta, Fisher, Fisher Paykel, Frigidaire, Fuji, Funai, Galaxy, Gateway, Ge, Ge Profile, Generac, Gibson, Glow, Goodman, Harmon Kardon, Health Rider, Heil-Quaker, Hitachi, Homelite, Honda, Horizon, Hotpoint, Hp, Husqvarna, Ibm, Ikea, Imperial, Infocus, Inglis, Intercity, Intl Cmf Prd, Janitrol, Janome, Jbl, Jenn-Air, Jensen, Jvc, Kawasaki, Kelvinator, Kenmore, Kenmore Elite, Kenmore Pro, Kitchenaid, Kohler, Lawnboy, Lenovo, Lg, Lifestyler, Lifetime, Liquid Video, Lite-On, Luxaire, Mackissic, Mage, Magic Chef, Magicpak, Magnavox, Maker, Makita, Maytag, Mcculloch, Milwaukee, Mirus, Mitsubishi, Modern Maid, Msi, Murray, Nec, Nikon, Nordyne, Norge, Odak, Ohiosteel, Oneida Royal, Panasonic, Payne, Philips, Pioneer, Polaroid, Polk Audio, Portercable, Poulan, Proform, Quasar, Rca, Reebok, Reliance, Rexel, Rheem, Robins/Subaru, Roper, Royal, Royal Sover, Ruud, Sampo, Samsung, Sears, Sentry, Singer, Skil, Snapper, Snow
Payment method
master card, visa, amex, discover
Location
Lake Success Shopping Ctr
Neighborhood
North New Hyde Park
Amenities
24/7 Customer Support - 90 day satisfaction guarantee on parts and labor
Categories

Reviews

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KM
Kishore M.

09/15/2018

Overall

Sears talks big but service is extremely poor. It has failed to fix problem of not getting enough cold water from the dispenser. They have sent 4 different technicians in last four months. They just come to show their faces without resolving the issue. Money spent on service agreement is a total loss to the customers. I would advise people not to go for the agreement.

RM
Richard M.

01/14/2017

Overall
Selection
Service

Service technicians were excellent. I bought 5 kitchen appliances with the extended 5 year warranty for each (which is actually 4 years, since there is a factory warranty with each appliance). When I scheduled the free annual maintenance check that comes with the extended warranty, the technician called about 15 - 20 minutes before arrival, and was excellent. My complaint there was that each technician works on only certain appliances, rather than one who takes care of them all. So once the refrigerator - dishwasher tech was finished, I had to wait then for the microwave, wall oven, and stove top tech to come.
I was disappointed in the products I purchased. They were the Pro- Elite, and should have been of high quality, which based on my experience, were definitely not.
When told not to use the self-cleaning feature of the wall oven because the extreme heat will destroy the control circuits and melt the plastic parts of the oven rendering it unusable. The freezer draw on the ref-freezer is very difficult to open, and cannot be fixed. The back of the dishwasher came damaged, but it still worked. I did not notice it until the tech pointed it out.
I have several more complaints about my experience purchasing from Sears, but I think the above is adequate in relating my experience in purchasing products from Sears.

KH
K H.

08/25/2016

Overall
Selection
Service

Horrible service company! Purchased a Sears Home Warranty with an air conditioning unit ... has not had functional air conditioning in the bedroom since July 16, 2016. They come to check out the unit, then order parts and return 2-3 weeks later to put in the part, and the unit stops the next day. Then they come back again, try another part, and guess what, it doesn't work again the next day. They blamed the electrical system so i incurred a charge to replace a fully functional circuit breaker that wasn't the problem. And now they come back to order another part without even checking the unit, and its almost 3 weeks before i can get another appointment to have it installed. Next time buy the product from a different store but if you must buy from Sears, buy a "Square Trade" warranty on line instead...I learned with kids phones and computers that
Square Trade warranty is much better. I also asked Sears to replace unit since latest tech said "it will never be right" they said no

Wayne N.

06/12/2016

Overall
Selection
Service

My air conditioner is back to near perfect and it is over twenty years old. The technician was very knowledgeable and was able to fix the problem which turned out to be a bad capacitor.

BB
Baltej B.

04/11/2016

Overall
Selection
Service

I called for my refrigerator repair. Technician was great, I am really happy I called sears. Fixed my refrigerator the same day, am so glad I didn't have to purchase new ref.

DK
Dennis K.

11/10/2015

Overall

horrible service. they did not honor their warranty on a brand new boiler that needed a new part and after they tell me call an electrician they don't even cover the bill for the electrician. they don't answer calls or emails and they weren't even willing to help. I will never buy another product from sears.

Details

Phone: (516) 806-5971

Address: 1400 Union Tpke, New Hyde Park, NY 11040

Website: www.SearsHomeServices.com

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