I went in to get some parts and I asked someone at the counter for some help and he said just one second. Im thinking hes with a customer which is understandable. No he and the other parts guys are standing around trying different cheese and beef so they can decide which to buy. They are doing this right at the parts counter so I can see them. They had one guy helping someone. They werent even answering phones. I am a very busy guy so my time is important and this was beyond unprofessional.
I have bought 5 cars and have not had any major issues with any of the vehicles.Mike always works works with me and I have found him to be fair in his dealings with me.
Been buying cars here for a long time. Mike the owner helpS me out when I need it most. New staff are kind and courteous.
staff and owner are helpful and understanding. Always works with me when I need it most. Thank you for your patience and understanding
Great experience! Found the car I was looking for, great price, great process. Will definitely go back when I need another vehicle. Staff was friendly, didn't take too much time to get everything done. Love my new car!!
HORRIBLE!!!! The staff is rude and the owner Mike is even worse, they suck at record keeping , and won't take any fault for their mistakes what's worse is Mike will cuss you out call you out of your name and tell you you aren't worth his time. Do not do business there!!!
Had my company driver in a GMC Savanna Van go in to have a headlight bulb replaced, without quoting a price, Stoops pulls the Van inside. After about 30 min. they tell the driver it will be $75.00.This is to run the diagnostics making sure the wiring is good. And replacing the bulb. After being treated like a borrowed mule for 2.75 hours. We settled on $40.00 just to get the van back, ( without the bulb replaced). We sent driver to O'Riellys just down the road, they were courteous and sold us a bulb for $11.76 and walked outside and installed it for free in the pouring rain. Thanks Stoops!! won't be back anytime soon. Bruce Edgley Square One Transport Inc. COO
QUOTED US A PRICE , THEN WE SHOWED UP TO GET THAT PART THEY DOUBLED THE PRICE ON US!!!! HORRIBLE BUSINESS, DO NOT GOTO THEM! STAY AWAY!!
Worse place to do business..had an appointment at 7:00 fore rear shocks on an RV but they were putting me off for 3 hrs, what are appointments for . They don't follow them. I guess the little guy means nothing just big contract businesses. Will never refer them to anyone., Very bad business practices. Just for 2 rear shocks. Terrible, worthless business the should be closed down.
We were traveling from Florida to Illinois in our Sprinter Van and the sliding door came off the track and it was completely stuck making the vehicle very dangerous to drive on the highway. I called at 7am on July 5th and they said they couldn't guarantee they could help but they would be happy to take a look at it. They were slammed with other customers and short on employees due to it being a holiday, but they still took the time to at least take a look. Sure enough, within 5 minutes of arriving they had fixed the problem. I cannot thank Chad in Truck Service and Eric in the Truck Body Shop enough for their help. We are now safely back on the road and we will make our business trip to Chicago on time.