Prices are expensive in my opinion. I am extremely disappointed from the physical service itself, interior of the shop, and the way I was treated and spoken to. A young male technician is rude, he pulled my hand so hard, thru the whole time didn't speak a word nor smile. It has been two days and the nails are broken. Not to mention how differently shaped the nails are and the lengths aren't even the same. I had to tell the owner constantly to fix my nails, and she started talking to her own language sounded like she was cursing at me. The whole place is unsanitary and extremely dirty. and i am sure the place was not up to code. The health department should check out the lack of sanitation here. Stay away! it is not worth it.
They were rush doing the nail. The worse experience of getting manicure/pedicure I have ever had. Very rude owner and rude techinitian. The place is not clean. You will be disappointed if you come here.
Incredibly dirty place with masters who barely speak English. Manicure tools are not disinfected and reused for the incoming client. My husband was cut several times but he was keeping silence until I asked if everything is ok. He showed me his bleeding finger. I asked his master if she can apply something to stop bleeding. Zero reaction, while other women were laughing there. After this dirty place my husband and I thoroughly washed and disinfected but I remain worried. We are tourists, and we were first time in this area. Please be vigilant and do not go there
I WENT WITH HAIR DAMAGE AND WHAT I DID WAS..LET CC AND THE EXPERTS TELL ME WHAT I NEEDED AND HOW TO MAKE MY HAIR LOOK BEAUTIFUL.
My sister and I have done eyebrows and nails in a very good professional way. This place looks great, spacious and beautiful. I highly recommend to visit this place and take the beauty services!!!!
Great location in New Haven Downtown next to the Metro PCS. Great service ( Threading,Nails ,Henna)
I had a gel manicure done yesterday by one of the ladies. It looked fine when I left, but started to chip later that same night. Gel is supposed to last 2 weeks and this one didn't even last a day! A huge chunk of nail polish came off my thumb and both my index finger and ring finger are chipping. 30 minutes ago, I went to talk to the man at the shop, since he was there when I received my gel manicure. I asked to speak with him outside of his establishment so I could respect the other customers in his shop at the time. I thought he would also appreciate that I was not letting them hear me complain that my gel manicure from the previous day is already chipping in chunks. He said well, this is the first time we’ve heard that happening or any complaints. That has never happened. I said well, you can see that my nails are chipping. I don’t have time for you to redo them and I had to make a special trip back to show them to you. Now, I also have to fit in a trip to my normal shop to get my nails redone and I’m going away on a trip, so I’m crunched for time. I asked for a refund and he tells me that this never happens. He asks me is there something wrong with the nail polish or with the person who put on the nail polish, how is he supposed to know. He said they’ll just redo my thumb. It will only take 5 minutes. I showed him multiple nails were chipping so it will not take only 5 minutes, nor do I want it to only take 5 minutes. I have meetings all day at work today and tomorrow and then I’m going away. He says well, I have other customers waiting. I don’t have time to talk to you. You can just come back after your meetings. We can’t refund everyone who has a chip in their nail. Hmm...sounds contradictory. I thought he said no one ever complained. The truth came out. During the conversation, he made me feel like my nails chipping was my fault. I told him, I didn’t do anything during the night to make my own nails chip. I ended our conversation with saying that I was very disappointed in his level of customer service. I expected more from his shop. However, I knew that I would be taking to social media and warning others about this shop’s horrible customer service, overcharging customers, and inability to take personal responsibility for their workmanship…or lack thereof. Now, reading all of the other bad reviews, I see that the man was untruthful. There are many unhappy customers…especially in regards to the gel nail polish. Fashion Nail & Spa seems to only care about getting customers in and out of their shop fast and getting money. They do not care about the satisfaction of their customers. They must remember, repeat business is what keeps a business in business.
I love this place. Their prices are great. It is extremely clean. Amy, the owner is a gem and knows each customer. Very good with my 90year old mother as well. Love love their 1$/min massage rate and 0$ for mini shoulder massage with manicure.