Brandi's Bridal Galleria Etc
12 14th Ave, New Glarus, WI 53574
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My bestfriend got her wedding dress there and our bridesmaids dresses also..her dress was very expensive and it came completely wrinkled the night of the rehersal we were frantic ly searching for a pressing steamer service. Brandi didnt even acknowledge the fact they were in the wrong and never prepped my besties dress appropriately..however she dis look amazing on her wedding day!! The customer service sucks at Brandis and they are beyond rude..Dont go there!!!! Save yourself the heartache!!!
Dress was beautiful, price was decent, staff was friendly but they totally lacked in helping with the small and important details and customer service wasn't great. Went to pick up my dress a month before my wedding figuring everything was set as I had made the 2 hour drive a few months ago for the fitting and to see if I'd need alterations. Now I'm ready to take it home and the girl mentions a bustle...are you kidding me? Maybe you could have mentioned 4 months ago that my dress didn't have one or that I'd need alterations for it
I give this company.....ZERO stars! They were useless from the start! I went in, found a beautiful dress and loved it! A little while later, I had to postpone my wedding...they told me they could not hold my dress and if I didn't pick it up they were going to sell it in the store...with NO REFUND TO ME! Wow! Now I don't live close to New Glarus, so I had to have it sent to me...first of all, they sent it to the wrong address and luckily the lady who received it opened it up and called me....and I came and picked it up...next, they crammed it in the box and smashed it all up so it looked like it was a piece of garbage!!!! Despite all this, I then went back when I was going to get married (a few months later) and they said once the dress is taken out of the store, i cannot bring it back for alterations....but WAIT ... the best part is that I called 4 times before anyone would even return my phone call...they didn't care about my business anymore or what I thought or how I felt...because I took the dress out of the store...Because I didn't know where else to go for alterations, I even tried emailing the owner asking her to "please make this a good experience for me" and that I would order bridesmaid dresses from her if she did....but NO REPLY or phone call....after they told me I had to or they'd sell it.... well the next best part is....after all the young girls in the store kept telling me they'd have the owner call me back and she never did...I realized they never gave me the veil that I paid for! So I called and called and no one returned my phone calls ONCE AGAIN! Finally I just had to have my Mom call until she got a hold of the owner... a few weeks later they sent the veil after an ongoing battle! When I took my crammed up dress to another business to get it fitted, they gasped at how it looked from being crammed in a box....and looked at me in shock, saying "Oh my gosh! Who packed it like this? That is a big No no! You paid lots of money for a beautiful dress, why wouldn't they treat it nicely?" Why? Because they knew they were finished with me once the dress was out the door! I would NOT recommend going here...horrible service and business ethics!!! If you want to get jipped out of your money then you should go here! If not, find another reputable business...the owner has no character!
My experiences with Brandi's Bridal have been mixed and I have found that it largely depends upon who waits on you. Kelli & Dani--awesome. They will bend over backwards to give you great service, they will be willing to bring lots of dresses to you to help you find the right one. Alexis-- I think, simply doesn't understand how critical it is for a family spending the dollars that they do for wedding gowns to get it right so the emotions are always going to be higher with any clients coming in to a bridal shop, unfortunately--this young lady is rude in dealing with customers and making appointments and will criticize you to other staff when she thinks your attention is turned elsewhere. Brandi needs to give her some professional development on people skills.
If you want to talk about time--don't go there within 5 months of your wedding or you will be too late to get some of the clothing. Brandi's Bridal waiting time is longer than all other stores that we contacted. If if weren't for a particular brand we desired, we would have done all the shopping elsewhere. Thelma's Bridal in Wausau was able to order all of our bridesmaids dresses, excellently measured (they all need only minor alterations where we need major alterations from our dresses ordered from Brandi's) and the dresses arrived three weeks prior to the time promised (Late Jan. order arrived first of April). Prices, well, Thelma's beat Brandi's prices--though Brandi's is lower priced than other stores in the immediate area.
If I had it to do all over again, I would have settled on a different design and gone with Thelma's as the experiences with size, cost, and rudeness on the part of one of Brandi's girls was really not a great experience for us.
I just got my bridal gown and bridesmaid dresses from there! We had excellent service and Brandi was there and gave helpful suggestions! From the moment we walked in, we felt right at home. They let us go into their bridal gown room, like Vera's doesn't let you do, and we got to help pick out all the dresses I wanted to try on. We are going back soon to get my mom and mother in law to be their dresses! Great selection!
This place is very unprofessional, they told me the begging of june for the bridemaids dresses and they aren't in now untill the middle of june. This is two very different times. There will be less than a month till the wedding and I have a bridesmaid in ohio where I have to ship her dress out there so she can get it fitted. Since getting the right size for the girls was a whole another battle, jjust like Danielle, with her review complete waste of time. All the girls were quoted 3 different sizes like, 8, 10, 12. They told her they must tell her to get the biggest size, really a 12 for a girl who is closest to an 8 not 12. unprofessional again! I'm so glad I didn't get my wedding gown here. I'm sure it would have been a disaster like my friend who got hers here and they ordered the incorrect size for her. DO NOT GO HERE!!! IT IS NOT WORTH IT!!!
I made an appointment one day in advance and they easily accomodated my request. I walked in and my consultant was smiling and very energetic and ready to help. She asked me what style I was looking for, fabrics, applications and price range. I found her to be very knowledgable. She helped me pick styles to try on. You can also look at the styles and pick them yourself too.
My consultant helped me try on each dress and we tried some on more than once. After trying them on, I found the perfect dress! It was very exciting and very emotional. She was the greatest. Thanks to her and all of her patience I have the dress of my dreams.
I was initially impressed with Brandi's and decided to order my bridesmaid and flower girl dresses through them- what a mistake! They have the worst customer service I've every dealt with! They ordered a size 14 dress for my size 2 sister and took no responsibility for it. They actually argued that they ordered the correct size with her standing there holding the dress up. They ordered 3 of the other 7 dresses at least 2 or 3 sizes too big. They must make some serious money on alterations!! I've tried calling "Brandi" for weeks and she isn't available and doesn't return messages. I guess we know where the staff learns their customer service skills. I wouldn't recommend them to anyone who wants a hassle free experience.
I got my bridal gown yesterday. I had heard a lot of good things about Brandi's and I was afraid they couldn't live up to my expectations! They DID! Everyone is so friendly. The selection is great, and I felt so relaxed when I was there. There was no pressure and now I know I made the right decision. I higly recommend them and they couldn't have been more helpful. Their gowns are gorgeous!