2038 W State St, New Castle, PA 16101
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01/21/2010Provided by Citysearch -
I have been to Alcham many times and would request this restaurant to anyone with some patience. The food does take a little longer than most places to cook, but it is well worth the the wait. The waiters/waitresses are very nice and attentive. The prices are very reasonable. I love going to this restaurant and have never had any bad experiences. As long as you have patience you will love this restaurant!
07/22/2009Provided by Citysearch -
If i could give the rating of negative stars..i would
My family and i went there..only 4 of us!! I ordered the lamb sandwich which we waited for for nearly 1 hour and when it arrived my sandwich was completely drenched on the bottom...it was so soggy, i couldn't pick it up...no one ever came to see if we needed anything after we finally got our food. after about 25 minutes of looking at my soggy sandwich..i went to the kitchen door where i was greeted by maria who informed me that she would not take the sandwich off of my bill!! I was told that is the way they serve it and to remember that next time and not to order it if i don't like it that way..if you are looking for a good meal...don't go here you will only leave hungry and angry!!!
We left Alcham a short while ago and please understand that I'm not exaggerating or embellishing at all when I say that it was the single most profoundly horrible experience I've ever had at any restaurant, ever. My wife has had a previous poor experience there; but in the spirit of fairness, we decided to give it another go. Mistake. There were 8 in our party; 3 of them were young children. We got there and were seated at 6:45pm. Even though there was only one other table occupied, it took around 25 minutes before anyone acknowledged us. After around 40 minutes we got our soft drinks (which were all flat). While we waited (and waited...) we were treated to television projected on to the wall next to us. I believe the channel was called "Arabian M". During our wait, the channel showed a movie clip of some sort that included one man who put a pistol to his head and graphically blew his brains out and another man in prison being held down by 3 others and shanked several times. I'm not joking here. We probably should have taken these all as signs that this wasn't going to work out and left; but we're all pretty patient people, so we endured. Besides, luckily the children who were 2, 6, and 8 didn't seems to see what I had on the broadcast. We finally all ordered pretty simple selections: salads and sandwiches mostly. Two more tables came in around 20-25 minutes after we had. The party that came in second had ordered, been served, ate, talked, paid, and left a half-hour before we ever got our food. My wife and I had our 2-year-old and 4-month-old with us and had to go up to the front of the restaurant to ask the lady, Maria, to bag up our food in to-go containers because our kids weren't able to deal with sitting there any longer. It had been an hour and twenty minutes now since we had gotten there and we had a half-hour drive home. That portion of the order came out around ten minutes later (a meatless salad and a sandwich wrap). We left, but the others in our party were committed at that point and stayed to eat. Around 30 minutes later, their food came out. After they ate, my mother-in-law politely informed the lady, Maria, who was running the show of how incredibly bad our experience had been. She offered no apology or explanation. However she did have a retort: and I may be paraphrasing slightly, "Next time call ahead when you come with ten people." Seriously. As I said, there were 8 of us, 3 being kids who ordered chicken nuggets. The rest of us, salads and sandwiches. My mother-in-law, not one be shown up quickly informed her that there would never be a next time. This experience was so awful that it bordered on bizarre.