Have you ever wondered why people dislike buying cars? Have you ever wondered why there are so many commercials that ridicule car dealerships for how they treat their customers? Castle Car Company is one of the reasons why these commercials exist. This is your typical dealership that could care less about their customers and standing by the vehicles they sell. I purchased a vehicle from Scott Janiel (owner) and Matt (salesman) in October of 2017. I had the vehicle serviced for the first time in March of 2018 at a service center near my home. When I picked up my car from the local Sewickley Audi shop, I was asked “Are you aware you are missing a belly plate?” Having no idea what a belly plate was, I contacted Castle Car Company informing them the part was missing off the bottom of the vehicle. The following is the response I received:“How do I know it didn’t fall off after you drove the car off the lot?”Really? I guess they thought I was attempting to scam them for an extra belly plate. Who wouldn’t, right? We all need an extra belly plate. After 41 days and 8 phone calls later, the belly plate was installed. I was told the job would take 5 minutes in prior phone conversations; however, I spent approximately an hour waiting for them to complete the job after driving 45 miles. You would think after confirming the appointment earlier that morning, providing Matt the time I would arrive; he would have mentioned that the mechanic would be on their lunch break during that time. I think they may want to consider enrolling in a customer service course or two at their local community college. Can’t wait to hear the dealer response that I’m sure will be filled with numerous excuses/ justifications to the events I have described and have thoroughly documented throughout the entire ordeal. It’s a safe bet that I will NOT be recommending Castle Car Company to anyone in my lifetime. Live and learn.
They have a great selection of cars.
BUYER BEWARE!!! July 10, 2017, I met w/Jason about a 2011 jeep liberty. The window switch & wipers were bad & Jason stated they'd be repaired. I told Jason I would be taking the car across county to az & asked if he felt confident the vehicle would be safe His response "these are machines and we can't quarantee anything, but we do thorough inspections of our vehicles". He reported he would be comfortable putting his wife or daughter in this vehicle- I quess he doesn't like them much....I was also told my trade in vehicle, had "transmission problems" & they could only give $2000 for it- my error, I belived them. We agreed to a monthly payment, i purchased a warranty in which Jason stated he would "give you a step up to the next one" which he did not.I drove the car home with the agreement it was to be brought for repair to windshield wipers & switch. On my way home, the time on the radio would not stay set, the speakers went out & change oil light came on. 5 days later, the vehicle had to be towed for a dead battery. It was repaired by jeep-$224. I contacted car connection to report issues with radio and they had me bring it in. They said it was a safety switch due to changing the battery-returned the car to me with broken wipers, oil light on,window switch broken, and speakers not working. I took the vehicle to another facility had oil changed, windshield wipers replaced & needed an air filter-$59. 3 weeks later, the check engine light, brake light came on and air conditioner went out. Results- leak in power steering, fuel leak, air condenser leak. Total cost of repairs $1300 plus 1 wk in garage ($294 for rental car and $49.99 for). I was told by the mechanic these things would have been visually noted if inspection was done. 10 days later all the lug nuts on the vehicle had to be replaced-$269. Total cost - $2197.99- AND the window switch is broken and speakers don't work. In 7 wks this vehicle was towed 3 times,spent 14 days in garage, and over $2000 in repairs.
BUYER BEWARE!!!!!!! My relative bought a car from this crook and the lights did not work properly as the car had electrical problems. upon inspecting the vehicle other problems were found that would make it illegal to operate the vehicle on Pa. roads. one day later the car died on the road. when Glenn the owner was made aware of the condition he sidestepped the all of the issues and said that he would take the car to his mechanic and have it checked out. 3 days later I called his mechanic called and said the car was done, when the mechanic was questioned he stated that he was told to put a used alternator on the car which didn't work and didn't address and of the safety concerns. Glenn lied to us when questioned about the ack of diagnostics on the vehicle. while talking to him another client of his (a young woman) came up and she had the same problem , the car died in the middle of the road. Apparently Glenn is a scheister . If he does sell you one of his turds call the Pa , Attorney General and file a complaint.
Phil Fitts has been servicing my vehicles for nearly 25 years. I buy my cars from there also. They have friendly and knowledgeable staff. They work to keep their customers satisfied. Phil Fitts sells only American made vehicles. Besides the large stock of new and used vehicles, they will also help you find the right car for you.
Wow this is familiar response again same as mine.
this was the absolute best place to buy a vehicle...they had the answers to all of my stupid questions...very friendly and easy to deal with...I will recommend to everyone I know that's trying to buy a car!!!!!proud owner of a jeep wrangler!!!
I have dealt with Joe Pantone since his day's on State Street in Sharon Pa. The old saying that some things never change comes to mind, as Joe is the epitomy of a true professional , taking the extra steps to ensure my family recieved the BEST deal available. Joe and his staff at Car Connection are head and shoulders above the rest... If your in the market for a QUALITY vehicle and don't want to be taken advantage of THIS IS THE PLACE YOU MUST BUY YOUR CAR FROM!
I loved my experience at the Car Connection, what a selection! We drove 10 different vehicles with the help of Patricia and found exactly what we were looking for. We have a big family and she offered us a van with a dvd and we love it!!!!!! Thanks for my sanity back Pat!
I thought car connection was wonderful at first. They seemed very eager to help my husband and I get a new vehicle. We had our eye set on a specific one and they had to work the deal a million different ways to get it done. They needed a sizeable down payment and we were struggling to come up with the cash. We were PROMISED that the vehicle would not be sold out from under us. We were told we would be contacted if anyone came to look at it. Well long story short we came up with all the money we needed for a down payment only to find out they sold the vehicle out from underneath us claiming we said we didnt want it!!! We are furious we were asked to jump through hoops for them to sell out from underneath us in the middle of a deal!!!!!