Do not ever use this place. My sister booked her wedding transportation and got screwed. They cancelled her 55 passenger bus for guests going from the hotel to reception and sent a 37 passenger that would make two trips.Why you ask? He promised the 55 passenger for a prom and told the bride 3 days before the wedding! How unprofessional!!! And that bus left early and guests were stranded at the hotel. But this is worse. They sent a party bus to pick up the bridal party that had to pull off the highway 5 minutes after picking up the girls. The bus broke down and the bride was an hour late for the reception. The owner thought sending a airport shuttle that smelled like cat pee would suffice. And of course it did not. We did not take that shuttle and the bride and groom as well as the wedding party had to be shuttled around by friends. The worst part, they would not issue a refund. They did not deliver service and the owner Bart's excuse was "I had to pay my drivers..." for what I do not know since transportation is suppose to take you from point a to b and we never made it to b. It was so stressful and sad to see such a nice day ruined by incompetence!
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If you’re looking for a company that is “elite” in their reliability, ethics, and customer service, DO NOT choose this company. Elite Limo made my wedding day an absolute nightmare. Here is my story:I booked 1 party bus and 1 coach bus 1 year in advance and 3 days before my BIG day, the owner called to tell me the paperwork for the fleets fell through. He offered me a coach bus that was half the size and for the same price! I believe they took my order and my money over a year ago, but booked the fleets at the last minute. Anyway, the day of the wedding, we got on the party bus and drove about 2 miles down the road when the bus started smelling of oil and the driver pulled off the highway. A few minutes later, he drove another 5 miles before stopping for good. Pre-departure vehicle inspections should be done on commercial vehicles as a safety precaution, so either the driver knew, or should have known, that there was a problem with the party bus before picking us up. My sisters called the Elite Limo owner to tell him to ask for a solution. They also called guests who were waiting at the church to come and pick us up. After the ceremony, which started an hour late, the owner arrived with a van and 2 cars. The reason I paid all the money for the party bus was so the entire bridal party could ride together, share champagne and create lasting memories. Instead, we sent the van away and used the 2 cars plus 2 of the groomsmen’s cars to drive to the picture location and reception. When we arrived, the owner had no shame in asking our groomsmen to bum a cigarette. That was just the icing on my freakin wedding cake! Then there was the pint sized coach bus for which I reviewed the itinerary countless times with Elite. It was to leave the hotel at 6:00. The bus left BEFORE 5:45 leaving guests stranded at the hotel and having to pay for cabs to the reception, completely defeating the purpose of me paying for the bus! The party bus cost me $1,000 and while I was on my honeymoon, my sister called to BEG the owner to give me a PORTION of my money back. Of course, he didn’t want to reimburse me a dime, but my sister persisted and he agreed to refund 30%. She was not happy with that and pushed him to 50%. Of course by the time we got back, the refund check hadn’t arrived so I called the owner myself. He refused a full refund and blamed everyone else he could. He refused to take ownership for the fact that he and his company did not deliver the services his client paid for. He blamed my sister, he blamed me for paying a year in advance, he blamed my husband for not wanting to ride in the minivan, the list goes on and on. I know this may surprise you, but it took over one month for me to receive the 50% party bus refund. I cannot make your decision for you, but I promise you, if you do not book with Elite, you will have the peace of mind that I was missing on my wedding day. Save yourself the money, the time and the hassle and book ANYWHERE else. And don’t let the good reviews you find fool you, I think those are probably relatives.
i used their limo service for my prom night and everything went accordingly. The driver was professional and courteous and he was on time which goes to say without a doubt that they are reliable.The ride was nice and smooth and the car was very clean and comfortable.i would recommend their services to all my friends and their parents because they are trustworthy. i have no doubt in my mind that you will be satisfied with choosing this company for any of your events .