I can't understand why they can't pull up information from different locations on their computer system. I went over the car at this location with the rental agent there were scratches everywhere, I asked her to make sure she noted all scratches. When I turned the car in, in Maine they saw the scratches and asked for the contract to confirm they were there when I took the car. I never got a contract! They then had to call the New Britain location to verify. A 5 minute trip turned into a 40 minute ordeal. This is NOT the first time this has happened. Why do you even have computers?!!