Top Notch Truck Truck Accessories
3702 S Interstate Bldg #3, New Braunfels, TX 78132
|Mon - Fri:|
Top Notch Truck Accessories, INC
Top Notch Truck & Trailer
Parking: Lot, Free
Wheelchair Accessible: Yes
For reasons pretty unexplainable the receiver hitch was missing some bolts.
Didn't know I had any issues until a few days ago a kind driver made me aware I had no brake lights. When having someone check it out it was discovered that bolts were missing and advised it would be unsafe to pull a trailer. I called Top Notch and spoke with Jesse and gave me an appointment to come in the same day. Upon looking at it they agreed bolts were missing and my light harness was a mess. Louis said any work they do goes thru 2 QC checks so was a bit confused as to what had transpired. They took care of both issues and said it was on them since we had to return. I will certainly be telling my friends about them should they need things Top Notch specializes in. Thanks again Louis and Jesse.
From the beginning, I called ahead of time to see what kind of selection they had ono trailers. I found what I was looking for, at the right price. I gave them my info, and told them that I would be in later in the evening. I also asked if they couldon't have the trailer ready so that it would be an in and out process.. no problem they said. About 4-5 hrs between when I called and came in. I came into top notch later in the evening (like I had said that I would) told them who I was and that I had called earlier for my 10ft trailer. They had no idea who I was, or that I had called and asked for my trailer. Not a big deal. At first I sat down with Jesse (believe that was his name) gave him the info on the trailer that I needed, he took me outside to show me the trailer, it was not the right one. We went back inside, and he gave me a different price than what I had previously received over the phone. I was a bit confused and told him again what price I had been given, on what trailer. Again we went outside, he showed me the correct trailer, sitting upon many other, nowhere near ready to leave the lot. I expressed to him I had called earlier in the day, asked for the trailer to be ready, and that I was told it was not a problem. He shrugged it off and told me obviously someone else had messed up. He said he would need to talk to someone abput that. We went back inside so that he could do my paperwork. While inside he had talked to another employee about how he was ready to go home, he needed to go, and that someone else could finish the paperwork. I was then passed off to Casey.(I was ready to pay for my trailer and leave, as I had been there for about 2 hrs at this point.) Casey finished up my paperwork, and I finally paid for my trailer. He told me they were getting it ready for me, and wouldn't be too much longer. I waited another hour inside their store... eventually someone from the shop came in and told me the trailer was ready to go. Lights did not work correctly
Thank you for your review Joseph. I totally understand your frustration. Unfortunately we were lacking in communication about the trailer you were interested in. We strive to have great customer service and apologize it took way longer than it should have. We would like the opportunity to make it up to you next time you come in. We do trailer repair and service so when you are in need of something we will make it right. Again, I am sorry for the miscommunication with the staff but would like the opportunity to make it right for you.
I'd like to start this comment with my husband has bought two trailers from top-notch for his business. They've always been wonderful to him. Today I called with a question about trailer lighting connection on my daughters truck and Louis was very kind and said come on in, it's probably a fuse. When we got there Casey took care of us changed the fuses and said no worries if it happens again bring the trailer and the truck and they would help us find out what is wrong with the trailer. It seems like it's been a long time since I went to a business and was treated with kindness and good customer service way to go you're truly Top Notch.
Thank you for the great review Elaine! We appreciate it! Our customer service is very important to us
I went in the other day to get a B&W Gooseneck installed on my super duty. As I was getting my hitch installed I found a trailer I had been looking for and they gave me a great deal on it! Very pleased with the customer service and how everything was handled. They went out of their way to make sure I had everything I needed and more. I would definitely recommend this place to anyone who needs any truck accessory or a trailer. Excellent service!
Thank you for your review! We strive for 5 star customer service! We would love to have the opportunity to serve you again in the future