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NBU. Here is what matters.

Electric & Water Services

General Info
New Braunfels Utilities is a community-owned utilities company, dedicated to enhancing the quality of life for customers by providing services and preserving the environment as good stewards of natural resources. NBU was established in 1942 when the City Commission of New Braunfels purchased the electric transmission and distribution system from the Public Service Company of San Antonio. In 1959 the city of New Braunfels assigned operations of the water and sewer systems to NBU. The company employs over 200 people in three lines of business: electric, water and sewer/wastewater. These NBU systems have a net value of $260 million with annual revenues of over $116 million. The city of New Braunfels receives an annual payment of approximately $5.7 million. The NBU Electric System consists of more than 689 miles of overhead and underground distribution lines. It has more than 30,000 electric meters on the system.
BBB Rating
BBB Rating and Accreditation information may be delayed up to a week.

Regular Hours

Sat - SunClosed

Extra Phones

24 Hour Control Center: (830) 629-4628

Providing electric, water and sewer services for residents of New Braunfels, Texas.
Payment method
visa, mastercard
The NBU Main Office is located in downtown New Braunfels at the corner of Main Plaza and San Antonio Street. From IH-35, take the FM 725/Lake McQueeney/Seguin Ave. exit and take Seguin Avenue into downtown. The Main Office is the first building on your right as you enter the plaza. Off street parking is available to your immediate right in the NBU Customer Parking Lot.
Downtown New Braunfels
In addition to paying online at or over the phone with a credit card, you can also pay your bill by mail, by using the Western Union Convenience Pay service at participating area stores, in person or through the free NBU Auto Draft monthly payment program. Contact an NBU Customer Service Representative for more information on any of these options at 830-629-8400.
Member of the Greater New Braunfels Chamber of Commerce
Other Emails

Social Links
Electric Companies, Utility Companies
Other Information

Parking: Street

Wi-Fi: Free

Bike Parking: Yes

Wheelchair Accessible: Yes

Takes Reservations: No

Outdoor Seating: Yes


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