Trailside Cycle

My husband went in to see about repairing his bike and fo purchase a new one for me. Upon walking through the front door, Hans immediately screamed "I don't have time to deal with you right now. See that door; walk through it and leave" and Hans proceeded to walk away upstairs.
They also respond to negative reviews on Google by being rude and insulting. Based on their reviews they have a history of this behavior. With all the other bike shops in the area I could not justify supporting their business no matter how good the deal is since they treat a lot of people poorly.

After a lot of deliberation, and patience from Hans, finally made my first purchase of a bike in at least 15 years. I knew I wanted something unique, growing up with BMX race bikes, I wanted something like a BMX bike for adults. Hans walked me through my options, and discussed the pros/cons of each.
Since the store is more independent than others in the area, I wasn't getting led to 1 bike because it was the only one that fit the bill from their main supplier. Looking at offerings from the smaller boutique companies like BMC, Marin, Jamis, and Surly, I landed on the Jamis Komodo 27.5+. It was the style I wanted and within my budget, but lacked some of the features I had to have. Most importantly, I wanted a 1x front chain ring to remove the clutter/weight/complexity of a front derailer and multiple chain rings. Also possibly a solid front fork. I was told by other shops that this was not as simple as I believed, and would cost a lot to modify, and I should just pick a doubly expensive bike from their "Big Brand", that already have the features I wanted.
That isn't how Trailside Cycles operates. Hans assured me that the mod is (not to undersell it) quite simple, order in a new chain ring, remove the derailer/shifter/cables, do a little tuning and I'd be all set. Hans told me he would order the part on Monday, it would take a day to get the part, and another to install it, should be done on Wednesday. He was done and gave me a call the SAME day, literally just a few hours later. Took it apart, saw the clearance issue with just installing a new chain ring on the old crank. Had a correct crank/chain ring in stock, and did the work that night. All of this was completed for the cost of parts. No labor. I also got all of the original parts in case I ever want to go back to stock.

If this is the bike you want, with this change, don't get upsold to a bike double your budget. It's small shops like Trailside Cycle that put an importance on YOU, the customer.

Had a great experience at Trailside Cycle.
Hans was extremely patient with me. Very helpful and easy-going.
I had heard about electric bikes, and I wanted to see what one was and whether it would meet my particular need.
I called around, and it turns out Trailside Cycle has more electric bikes than the other shops in Brookfield.
Hans listened to my story and helped me find the right bike for me and my budget.
Hans let me take the bike for a couple test rides – I wanted to be sure it was the right bike for me – and then made the whole transaction very easy for me.
Having the electric bike has opened up so many new possibilities for me. Brookfield is a little hilly, and the power assist of the electric bike makes it so that I can go places I was unable to go before. I am able to enjoy biking again.
I cannot thank Hans enough, and I am telling everyone I know what a great experience I had at Trailside Cycle.