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Ray's Exhaust & Radiator

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(8 Reviews)

701 Vincennes St, New Albany, IN 47150

(812) 944-6927

OPEN NOW
Today: 8:00 am - 5:00 pm
43
YEARS
IN BUSINESS
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Hours

Regular Hours

Services/Products
  • Brakes
  • Catalytic Converters
  • Cooling Systems
  • Radiators
Payment method
discover, visa, mastercard
Neighborhood
New Albany
Categories
Automobile Diagnostic Service, Auto Repair & Service, Automobile Parts & Supplies, Radiators Automotive Sales & Service, Brake Repair, Mufflers & Exhaust Systems, Automobile Air Conditioning Equipment-Service & Repair

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Reviews

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Leon T.

12/22/2016

Overall
Expertise
Professionalism
Promptness

My 1997 ford f150 was misfiring. I had it scanned at AutoZone and Coil #3 was bad. I bought the coil and was going to change it myself. However, everything was in the way of Coil #3 and...so I went to see how much a pro would cost

I went to another shop and they wanted $80 to diagnosis the issue and they wanted to use a different coil. They said AutoZone coil's were garbage coils. Well....sounds like this guy wants to charge me a lot so I went to Rays and asked.

They had a guy call me and tell me it would be $120 to change it. I knew this was sort of high to change one coil, but he didn't make me pay $199 for a coil and then $80 to scan it ++

So, they changed it...it runs top notch. Did what I asked them to do. No complaints.

Would Recommend.

Kenny T.

04/21/2016

Overall
Expertise
Professionalism
Promptness

If I could give this guy less than one star I would. He is very discourteous and unprofessional. Plus his place is a dump.

Keri D.

08/25/2014

Overall
Terrible customer service

This man is extremely vulgar and rude. Would never recommend his company. Go elsewhere.

Richard W.

11/16/2013

Overall

I'm glad that i ck this guy out. I was thinking about taking my suv there but i change my mind when i read the reviews here. Thank god i did, I was talking to a friend that I haven't seen in a couple of weeks and he just happen to take his truck there and told me his story. This guy would not give an est. either but since he's been at that location for a while he THOUGHT he could trusted him, and did he ever pay the price for it, he was charged about 450--500 dollars more than it would have if he took it some where else. The guy even charged him to bring in another guy to finished the work because his BACK was hurting, if this isn't a scam then there's no Indiana. GOOD LUCK WITH THIS GUY IF YOU GO TO HIM!!!!!!!!!!!

TheSmithRanch

01/03/2009

Provided by Citysearch - 
Overall
very satisfied with the service and the cost

Ray's saved us about $500 over the dealer estimate. Since he was able to isolate which catalytic converter was bad, we only had to have one replaced and not the set. They also did the replacement of a sensor that had apparently caused the failure of the coverter. They had our vehicle repaired in one day, and we were glad to have it back on the road again, and the extra $500 in the savings account.

coolbreeze19888

12/10/2008

Provided by Citysearch - 
Overall
Overpriced parts and poor work quality...

I should have seen the red flags when they would not offer a written estimate before doing the work...
I was severely overcharged for parts on an exhaust overhaul (about $400 more than the two shops I called after leaving Ray's with a $1200 set of pipes and a muffler!).
The exhaust suddenly began leaking loudly at the manifold about 2 months after the install and they wanted me to pay them an hrly rate to repair the previous work. They also forgot to secure the transmission wiring harness after the second visit which caused my vehicle to stall on the expressway (no fun!). I undoubtedly went elswhere to get the wiring harness repaired.
I will never consider doing business with Ray's again.

MisterBeck

06/27/2008

Provided by Citysearch - 
Overall
We won't be back

My wife called a bunch of places to get estimates on replacing a catalytic converter on our Jeep Liberty. Of the people she called, Ray's gave the lowest estimate, saying it would be between $150 and $180. We dropped off the Jeep before they opened the next morning, and left the key as they instructed.

A man from Ray's called my wife at work to say that if she couldn't tell him which catalytic converter needed replacing, he'd have to charge for diagnostics, and depending on which converter needed replacing, it could be well over $300. Wondering why he hadn't explained this the day before on the phone, she told him not to touch the Jeep, and that we'd be back to get it.

Upon our arrival, I spoke with the man behind the desk about what we perceived was a typical bait-and-switch, making the point that he could've been more up front about what the cost might be when my wife first called him. I never raised my voice, and I asked what I believed to be reasonable questions, but he was nevertheless pretty short with me (when I mistakenly used the word ""quote"" he said sharply, ""It wasn't a QUOTE, it was an ESTIMATE"").

He offered to put the rear converter on for $180, acknowledging it might not be the one needing replaced, and I declined, saying another shop had given us an estimate only slightly above his, with diagnostics included. Irritated by his demeanor, I told him we wouldn't be bothering him anymore, and he said, ""Good!""

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