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Hotel Nauvoo Historic Inn & Restaurant

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CLOSED NOW
Today: Closed
Tomorrow: 4:30 pm - 8:30 pm
Years in Business icon
183 Years
in Business
BBB Rating icon
Accredited
Business
Amenities:
Has Wifi
(217) 453-2211CallVisit WebsiteVisit WebsiteMap & DirectionsDirections1290 Mulholland StNauvoo, IL 62354Write a ReviewWrite Review

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JH
Jerad H.

08/09/2015

Overall

We have been here countless times and the food is great but the last two times that we have been there we have been surprised at the rudeness of the staff. Last time we were there the server set Us down and proceeded to complain about the previous customers,and complain about how she hated large groups, which we were a large group. This time I called in the morning to make a reservation for a group of 24 people. The person answering the call told me that they had 430 and 730 available. I asked if we weren't available for those times if I should just come check in and wait like we had in the past. She told me in a condescending tone that we should make reservations or else we'll have to wait outside and be taken back in groups of three and four every five minutes to different tables. I said that the problem is those times won't work for us she said sorry and hung up on me, before I could say another word. When we got there they gave us three buzzers and told us to tell them in the whole group was there. I went to tell her that we were there and then she told me in a condescending tone that I needed to go get the rest the group because they were waiting on us. Only a few minutes had passed. When we sat down the waitress asked whether we were all on one check or separate. We told her we were three separate groups. She rolled her eyes and shook her head and put her hand against her forehead. Then she did the same expression when she found out we weren't sitting in our individual group separated. When someone of the party asked her what drink options they had she threw her arms up in the air shook her head and turned away from us took a deep breath and then turn back towards us. You get the picture. When it was time to leave two of the group in the party got their bills we didn't. When we asked for it the waitress insisted she already gave it to us when we told her we didn't have it she was mad. We waited for 10 minutes when they argued that it was our fault. It finally just made us another bill. At the front they refused to tell waiting parties an estimate of wait time. The phone was also ringing in the front, staff would roll their eyes and said to just let it ring they didn't need to answer it. Good food is not worth rude service.

Details

Phone: (217) 453-2211

Address: 1290 Mulholland St, Nauvoo, IL 62354

Website: https://hotelnauvoo.com

More Info

Clean. Affordable rooms. World famous Buffet.

General Info
HISTORIC NAUVOO HOTEL CIRCA 1841: FULLY RESTORED OVERNIGHT ROOMS & A FAMOUS BUFFET SERVED FRIDAY EVENINGS & SATURDAY EVENINGS FROM 4:30 PM TO 7:30 PM. DURING THE NAUVOO PAGEANT (7/11/23 THRU 8/5/23 ONLY), A SPECIAL BUFFET WILL ALSO BE OFFERED ON TUESDAY EVENINGS & WEDNESDAY EVENINGS, FROM 4:30 PM TO 7:30 PM. TO ENSURE AVAILABILITY, PLEASE CALL FOR RESERVATIONS. WE ARE STANDING BY MONDAYS THRU SATURDAYS FROM 9:30 AM TO 6:30 PM TO TAKE YOUR CALL. WE DO NOT UTILIZE ANY ONLINE BOOKING SERVICES. IF YOU SEE AN AD FOR ONLINE BOOKING, IT IS NOT FOR ONE OF OUR ROOMS.
Email
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Extra Phones

Fax: (217) 453-6100

Brands
None
Payment method
check, debit, discover, mastercard, visa
Price Range
$$
Location
1290 Mulholland Street, Nauvoo, IL 62354. 1 Block East of the Nauvoo Temple.
Associations
AAA
Categories
Other Information

Price Range : Average

Wi-Fi: Free

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