Butch's Sound & Vision
911 Dallas Ave, Natrona Heights, PA 15065
Phone: (412) 224-7000
Phone: (412) 923-3455
Butch's Sound and Vision
Services: Audio-Visual Equipment Repair, Satellite Equipment Repair
My wife and I are very pleased that we chose to buy from Butch's. Last year we decided to update and upgrade our component stereo system. Butch, his wife and his associate Tim were extremely helpful in providing us the information we needed to make an informed purchase. We were treated with the utmost respect and courtesy, despite our admission that we are not wealthy and were limited in price range and space in our home. We are extremely satisfied with our purchase and have been enjoying the system since then. Note that while I don't know if this qualifies us as "audiophiles", my wife and I frequently attend live music concerts and have for decades. So I believe we know something about how music is supposed to sound. In addition, we more recently purchased a high-def TV from Butch's. When we arrived, we were treated to the same welcome as in the past, and have been very pleased with our purchases. The equipment we bought is somewhat higher end than can be found in most chain retailers. Note that we have shopped in advance and we can report that we were given very attractive deals when compared to other sources of this quality equipment. We are definitely satisfied customers and recommend this dealer to our trusted friends and family.
I'll be the first to admit I'm no audiophile, but Butch and Tim could not have treated me any better. My wife and I were redoing the kitchen and wanted portable wireless sound throughout the house. We first thought we wanted wireless to play CD's but were quickly disabused of that notion from several sources. When I called, Butch and Tim quickly set up an appointment to come to my house (we live in the city of Pittsburgh), and they were great telling me about the options. I then stopped out to the store and Butch was terrific demonstrating the various options. Really liked the ability to sit in the living room and hear the home theatre system live. The best part was that Bunch didn't try to sell me on anything. I told him what I thought would work and he didn't try to upsell me. Lastly, their home service was great! Tim set it up for us, and no issues whatsoever. I have recommended them to several other in my neighborhood because of the professionalism and low-key approach these two brought to the process.
All in all, a great job. OH, BTW, for the cynical poster who noted that the good Doc might have gotten a discount, no such discount offered, they were competitive with Best Buy, and I offered to write this for them. I have never done something like this before, but was so impressed with Butch's approach i felt compelled to do this.
I see that Dr. Bob's review (user who posted) has posted a comment which is exactly the type of person Butch's sound shack loves. A clueless rich doctor that knows nothing about stereo equipment and only knows the best prescriptions.
Lets all be honest and say that Butch probably gave you a discount to post a comment.
I agree with the negative previous negative review. I have called there twice now, and I spoke to a women also. I was looking for an integrated amp, and a set of bookshelfs. I had a budget of 300-500 for each componant. These where two separate calls, months apart. When I told her my budget and asked for available models, she said Butch was busy (both times) and suggested I come in the store. She couldn't even give me any prices or product details. I explained to her that I live an hour away, so she took my name and number (both times) and told me Butch would call me back. HE NEVER DID Both times. VERY POOR BUSINESS! I try to support local businesses, but in this case I would rather order online
01/24/2012Provided by Citysearch -
I was quite surprised to see the previous review. Butch has been in business for decades and knows this business well. I've stopped by 2-3 times a year for the past 5 years before making a purchase. Not once did I feel rushed or overlooked. Butch is a friendly man who is passionate for music, his products, and his customers. His wife, Kathy, is the bookkeeper and its unfair to expect her to discuss the equipment with customers ... this is high end audiophile hardware ... the ultimate toy store.
Butch spends a lot of time with each and every customer discussing their needs, desires, budgets, and expectations. Once again, this is superb equipment so a healthy budget is desirable ... but not necessary. For example, he carries SONOS for the wireless iPod generation. High end equipment such as Rotel, NAD, B and W, Magnapan, and McIntosh equipment (and more) is stacked throughout the store. My passion is McIntosh equipment and Butch is a premium dealer per McIntosh Labs website. I'm listening to my new McIntosh MXA60 system with a B and W 610 XP subwoofer ... what a joy ... crystal clarity, warm, seductive sounds.
As Butch spends time with each and every customer, its unfair to expect immediate service. This is a successful family owned and operated business ... they take pride in what they provide to their customers ... it's not just about a sale. I called Butch today and he thanked me several times as I shared my passion for this system.
Butch and Kathy, thank you for your thoughtfulness ...
12/11/2008Provided by Citysearch -
I have lived in several states on the east coast and west coast and have bought over $50,000 of audiophile components in the past 10 years.
At Butches Sound and Vision the owner and his associate (woman) are very eager to help you only if you are a uneducated audio customer and want to spend over 10K . If you walk in for a simple high end component like a cd player or receiver they are not interested in your business. I have given them the opportunity to sell me high end cd players, receivers, speakers three times in the past 3 years and each and every time they treat me like ""is that all you need"". I must say that I am 35 years old and do look young but it is sad that they dont see the benefits of developing a long term relationship. I also do not respect high end audio stores like Butch's that only want to sell their products at very high profit margins (Eg. McIntosh products) and bad mouth products that are clearly better at a lower price.
May be if I had parked my 70K BMW in front of their store or mentioned that I was a CEO of a local company they would have not told me to wait for 30 minutes 3 different times. I do respect that they may be busy but do not appreciate waiting for 30 minutes while the lady socializes with her friends not even asking me to sit in a room or audition the components I am interested in.
Want a professional store that treats you with respect, I recommend Letsmakemusic in Shadyside. Very respectable and intelligent personnel that truly care to help you even if you are not interested in buying a product.