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Business Description

Yellow Cab is the premier taxi fleet in the Greater Austin Area.  Now you can order a cab online or on your Smartphone at YellowCabAustin.com!

BBB Rating
A
BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Services/Products

Yellow Cab offers 24/7 transportation to anywhere and everywhere in the Greater Austin Area.  Now we have an independent fleet in Round Rock for even faster service up North!

Brands
Computerized Dispatch Taxicab Service, Digital Cameras In Every Cab, Direct Non-Stop Service, Four CAN Ride for The Same Price As One, Order Taxi Service & Get Fare Estimates Online or by Phone
Payment method
debit, all major credit cards
Location

Serving the Greater Austin Area and Round Rock 24/7

Neighborhoods
Heritage Hills - Windsor Hills, Windsor Hills
Other Emails

Categories
Airport Transportation, Chauffeur Service, Taxis

COUPONS & DEALS

No coupons available

Reviews

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Colleen G.

09/08/2017

Overall
Service

If I could I would give this lame company exactly 0 stars!! Not only did I have to explain everything 4 times to 4 different calltakers because every single one left out important information but I asked for a cab to be at the starting point at a certain time - 2pm - and those who "took" my information did NOT contact a cab until 5 minutes before I needed the cab!!!! Unbelievable! And the part that gets me is that I used to work there for 6 yrs, ten years ago and NO ONE was that incompetent!

Overall

When you need to be somewhere on time, don't call Yellow Cab! I needed to go to the airport from Lakeway to catch a flight. I booked a taxi online 24 hours in advance and got a confirmation number. The time came for the taxi to arrive but no taxi. Ten minutes later, I phoned Yellow Cab and was told, "there are no drivers in your area at the moment." What? Why did I bother booking 24 hours in advance? I scrambled to find a friend to drive me. 35 minutes late, a driver called to tell me he was nearby and I told him I was already on my way.



When you need to be somewhere on time, don't bother calling Yellow Cab!

nanderson76

08/10/2013

Overall
Never reliable

After calling for a pick-up we were told it would be a 5-10 minute wait. After about 15 minutes and no taxi we called again. We ended up calling 6 times until we hailed another taxi company (Austin Cab). Yellow Cab has never been reliable for us. No matter how far in advance we call and no matter how nice we are, we haven't been treated with courtesy. It's okay if they are too busy, but it would have been nice if they were honest. I'm going to just start making appointments randomly but have no intention of using them. Even if it works one time, it'll be worth it.

coxinette

05/22/2013

Overall
Thanks to North Austin Taxi

First of all I am not from here, I am just visiting I called yellow cab a 7:45am to request a cab to the airport at 8:30 am , I thought 45 minutes is enough time to have a cab here, at 8:45 am no body shows up!!!! No calls nothing! I started to worry I called yellow back they said " WE DO CAN NOT ASSURE THAT CAB WOULD BE AT YOUR PLACE, MY JOB IS TO PUT YOUR INFO ON DISPATCH PC SYSTEM, HOPPiNG A DRIVER WOULD ACCEPT IT AND COME TO GET YOU! " oooooooooh seriously so. I am at the drivers's Mercy !,,,,,!, yellow cab is nothing but a bunch idiots!! Running a shiiiity biz! She hanged up on me! I went to yellow book to look for a faster alternative taxi cab savor, 9:00 am already and my flight at 10:25 am, I find North Austin Taxi Service Because they were very busy a shift manager in person answered my phone, In a very professional way and told me the taxi would be there in 5-10 minutes, I said you sure, he said positive, you just have to cancel your previous order with yellow cab if you want us to carry on with this order, I said please, 9 minutes later I get a call from yellow cab telling me your cab is here. At the same time North Austin Taxi driver calling, both are down stars now! I ignored yellow cab and just walked street to a white cab marked North Austin Services, they saved my trip otherwise my next flight would have been 6 hours after the missed one, Thanks a lot to all North Austin team they are the BEST!!!!!!!! %300/%100 I would add stars if I could, I never tipped a driver $ 30 in my entire life, the most I usually give out is $8 bucks, I believe these people deserve a thumbs up, yellowcab took them 2:05 minutes to get to me, theses folks took them less than 10 minutes plus their system is mess up,!

Overall

Round Rock Yellow Cab has the worst customer service I've had to deal with in a long time. The dispatchers are rude, and 9 times out of 10, send their cabs to the wrong location. They're lucky they don't really have any compitition in this neck of Austin.

donnnnnnn

03/02/2012

Overall
I work at a hotel as a front d...

I work at a hotel as a front desk clerk. A cab driver from Yellow arrived at 5:AM to pick up a fare; the cab driver informed me that he was here to pick up "Dan", and wanted me to let "Dan" know that he was here. I informed the cab driver that the hotel is sold out tonight, and that if a guest called him from his mobile phone, how would the front desk know about the transaction. The cab driver became irate, and was verbally abusive towards me, and relentlessly yelling at me, for about 1/2 hour. At about 5:30, a gentlemen arrived stating that he called for a cab, and that his name was "RODNEY!!!!!!!". And the two left together. After they left, I contacted the cab company, and no one wanted to be bothered, or cared. Just a heads up from someone IN THE SERVICE INDUSTRY. Do everything in your power, to not use this cab company.

nathanfrazier

03/01/2011

Overall
want something better?

As gas keeps going up so are the prices of private transportation. I have a reasonable remedy.... hire someone with a high economy car. I offer a clean ride in a 2008 Kia Rio, the windows are well tinted to shade you from all UV that the sun may have to offer on a hot Texas day! I also have GPS, plus the fact that i am from Austin so I am very familiar with the area. I'm available for reservation/ pick you up from selected locations at any time of the day (after 11pm or before 7am requires reservation) otherwise call me as needed and i will be there in a timely manner. I have pleanty of room for luggage and can comfortably sit two people, plus offer reliabilty and a piece of mind in these times of needing to save a few bucks. Contact me at natf8785@gmail.com or 512-650-7141

Dclark623

01/14/2011

Provided by Citysearch - 
Overall
Dishonest and Corrupt

TERRIBLE taxi company with DISHONEST Drivers. The drivers will take advantage of you every chance they can to increase their fares. This dishonesty goes deeper into the company as I left a bag in the cab, called the lost and found 7 times and never received a call back. This was after I waited the absurd waiting period of 5 business days. I can only assume that the lost and found sells your lost items on ebay and if they don't sell in 5 business day you may be luck enough to get a call. I even stopped by the office twice during the lost an found hours and never met the person in charge of the lost and found, which was always in some office that no one could get into.

llongoria0

12/13/2010

Provided by Citysearch - 
Overall
They don't pay taxes

Imagine the tax dollars they could be contributing to the economy. When I lived in Austin, I drove a cab and paid taxes on what I earned, but 90% of cab drivers do not pay them. there are also alot of cab drivers from other countries whose visa's are expired.

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