X-Pert Awning Company
3381 NE 6th Ter, Pompano Beach, FL 33064
Phone: (954) 757-7512
No coupons available
They were so pleasant and willing to work with my schedule to get the awnings up end of July, early August. (purchased 1 front &1 back awning 5-30-2017 for $900, took about a month to coordinate a date that worked for me; which they knew upon accepting the job &I appreciated.) Today, 10-5-2017. I finally have 10 consecutive days in town and I call to let them know the awnings untied, though the knots were still at the end, they came loose from each other. I was placed on hold & then told it would be a $200 service fee to have them come out. I replied, I don't need a special trip, let me know when you're in the area as you do the awnings for much of the development. I was placed on hold again, then told that because of the hurricane they don't accept responsibility for that. I explained that they were untied before the hurricane but because I knew I couldn't be here I didn't call. I was then placed on hold again and told that they could give me a break and do it for $150. I let them know that it surely wasn't the hurricane it's just with my schedule I noticed but said I would call later. I was then told all of the following during conversation: You should've called before or taken picture with date stamp, how do we know it's not the hurricane that did it?, That's not our problem, That's a personal issue...and more.
The original awnings were on this home, & though it had holes, did not untie with any hurricane since 1992. All of my neighbors with holes or missing pieces of their awnings still have tied ropes in place. At no time was there an offer to stop by and see or a request to send pictures to see if it was tied in error.
FYI: There was no more than 1 hole that was missing string; the knots just came loose. And tying 5 knots that were incorrectly tied in the first place cost $200 with this company. SIMPLY ADVANTAGEOUS!!!
I suggest you find another company with at the very least, better customer service once they have your money.