Parking: Lot, Private
Bike Parking: Yes
Wheelchair Accessible: Yes
Price Range : Below Average
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I bought a 47" LG tv at this Walmart a little after 11pm the staff that helped me purchase the TV was great but I should have known something was up when the packaging was worn. I went home eager to set up my new TV I spent a couple hours rearranging furniture. When the big moment came to unpack my new TV...I was horrified to discover an enormous crack in the screen :( I immediately called this 24 Walmart...no answer..called again no answer... After 3 failed, prolonged ringed attempts to make contact through this wonderful modern invention called the telephone Me and my petite Wife packed up this huge TV and loaded it into our 4runner. We get to Walmart with the TV we had just bought a couple hours earlier and they tell Us We have to come back in the morning if I want to exchange it or get a refund(Walmart is chaos during the day which is why I shop at night)! I wouldn't have been so frustrated if they would have just answered the phone and told me that before I hauled this huge tv all the way back Arrghhh! The worst part is I spoke with the night manager and she was just short with me and seemed annoyed, I'm a polite person so I don't make a scene I just ask is there any thing you can do and try to tell her the situation but I'm just shut down with "it's policy" before I even get a chance to tell my epic story of hardship, excitement and disappointment and failure haha. A little empathy go's a long way, customer service 101.I understand the manager can't change store policy but If I had just been treated with some respect and not made to feel like a nuisance by the night manager (who was obviously not super busy) I would not be leaving this poor review. Finally I decided screw it I'm 99% set up for my new TV so I'm going to just buy another TV and return the cracked one in the morning. Unfortunately all the 47" LG boxes looked like the shipping service was drunk and careless with the delivery, So Instead of enjoying a new TV I'm ranting on yelp. I had assumed when I purchased my mega crack defecto TV that the box had just been opened and that's why the packaging was torn but judging by the size of the crack on my TV, it was probably used for football practice. So Walmart it's not just my experience that earns you the 1 star it's the fact that you have merchandise sitting out for sell that has obviously been through the ringer. I'm actually glad I got the cracked TV, it would have been worse if everything had looked fine on the outside. Some poor fool is going to buy a TV that has been jostled about by you or your affiliates this TV will break prematurely because it wasn't handled correctly and the victim of super retail will be none the wiser hopefully the tv will still be under warranty when it goes out.
I just wanted to comment on the great service I received. I needed another phone ASAP (mine had gone on the blink and I was already running late for work). Not only did I save ALOT of money, I received great service from 2 of the employees working in the electronics dept (Sean and Ana). They were so patient and walked me through each step. Sean even took the time to run me through a quick overview of how to work my new phone. Ana went the extra mile to assure that my both phones on my account were working properly. (there was a big mix up on which line was receiving the new phone). Regardless, I want to thank Walmart for hiring employees with such zeal in making sure the customer’s needs are met. They are a great reflection of what customer service is about and are a great asset to their company!
11/02/2011Provided by Citysearch -
Now I want to first off say that im not the kind of person that waste time and write reviews on places but this WALMART made me want to and it's gonna be in such a bad way!! Never had I been watched like the way I was less alone disrespected like the way I was by the workers inside this place!! The only one that seemed normal was the person that loaded my debit card at the customers service and the lady that worked in electronics that day, cause she helped me and my guy with our phone issue..? Anyways what made along story short I was going into WALMART to handle some issues with getting my guy a new phone and handle putting money on my debit card...? Me and my guy had just got done buying a phone with recite in our hand and just getting ready to walk out may I mind you we show the lady why walking out I totally forget about my money for my debit card so im like freak we gotta go back, the lady like stopped us like we took something knowing she was wrong because I put her on blast, very loudly and said like look witch leave us the freak alone you see our recite witch stopping messing with black people and do your own kind like that, then this WITCH GRAB MY ARM LIKE VERY VERY VERY HARD!!! I trip and yes flipped out on her and tripped out until I got all the way to the customer service side...? May I mind you nobody did anything until they heard me getting loud in the customer service where there was another lady that just heard everything and admit yes the workers inside were wrong for that.. After that lady calmed me down some other lady came out and totally worked me back up making it seem like it was my fault...? But when I told her if I came back with a lawyer would she be saying the same thing she didnt say anything! So yes I got grab on really hard by a worker there and yes they figured out the workers were in the wrong and did it get taken care of, NO NO NO!! I didnt get a sorry the same people are still working there, may I mind you these two ladies that were hella disrespectful and rude are old freaking ladies!! I honestly think old people shouldnt be working there they think it the freaking 60 honest I think I am going to contact a lawyer and do something about this issue because it should be on tap all that I did that day at WALMART!! Anyways I want to thank for letting me review this and if the right person reads this then DO SOMETHING ABOUT THIS WALMART!! FIRSE EVERYONE AND REHIRE NEW PEOPLE!!!!