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General Info
Located in Chicago, Ill., United Vacations provides complete vacation packages, including air, hotel, rental car and attraction tickets to popular destinations like Caribbean, Hawaii, Las Vegas, Mexico, Canada, Europe and throughout the United States. The company is a wholly owned subsidiary of United Air Lines Inc., which is a part of UAL Corporation. UAL Corporation and its subsidiaries has approximately 47,000 active employees. It is also a founding member of Star Alliance, which provides connections for the company's customers to 1,077 destinations in 175 countries worldwide. The company operates in two reporting segments: Mainline and Regional Affiliates (United Express operations).
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Extra Phones

Phone: (312) 214-4248

Fax: (847) 700-2214

TollFree: (877) 862-0728

TollFree: (888) 551-6888

Location
77 West Wacker Bldg
AKA

United Vacations Inc

United Ghs Inc

United Airlines, Inc.

United Supermarkets LTD

Category
Airlines

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Reviews

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peter28146

12/03/2011

Overall
United do it again

I fly frequently.
Makes me shudder when I hear United JFK Chicago , Friday?
Anyway they cancel plane from Denver to Calgary. this was on Monday
Write an e mail they offer $150.
Same week from Chicago to Charlotte Friday board plane all on time,puke on seat so they move me forward.
Then only to be told they cancel this flight.
One day back at home instead of two only to be told they bumped compensation up to $200.

Thought I'd fly with a German company star alliance,might be different.
No they cancelled my return to the states from Saudi 2 weeks later.
Caught several planes to get back into JFK Turkish air.
Then I have to pay $25 for my bag as US air had to transport me to Charlotte.

AirlineS can do whatever they want.
We understand sir.
There is nothing we can do.
What do you expect us to do.?

I expect more from the worlds largest airline and also the need to stop sending mileage plus credit applications and CONCENTRATE on making things better when things go wrong.

After all airlines dont make enough money do they?

zclaudia

09/19/2011

Overall
Reliable All the Airlines ha...

Reliable

All the Airlines have some or other problem but United are quite reliable

unhappyinwv

06/02/2011

Overall
This airline sucks. I would ra...

This airline sucks. I would rather drive two hours to the next state that offers other airlines than to use the airport in WV (where I currently have to live) that only offers United. The people in the airport are not only rude, but they are as dumb as a box of rocks too. They are more interested in whether they are related to you than actually doing their job to get the flights in and out on time. They have continuously screwed up my trips (business and personal) every time I use them. Guess what UA? I won't be using you anymore. Hire people who are willing to do their jobs instead of gathering up the mutants from the Hills Have Eyes area and you might have some happier customers.

P T.

05/25/2011

Overall
I really have to agree with so...

I really have to agree with some of the other reviews, it seems like everytime I try to use this airline their is a problem and delay and they always load us on to the plane saying they are almost ready to go and then 2-3 hours later I am deplaning because the flight can't go and I miss the other flights i could have tried to make. I have contacted United as well to address this.

carlinba

01/24/2011

Overall
Problem with "Free Ticket Voucher"

Last spring we volunteered to be "bumped" from a flight and were rewarded two "free ticket vouchers". Great, except today I spent 2 hours trying to figure out how to talk to a human being to actually use the vouchers. Online booking does not have an option for vouchers and the website stated to call United Reservations at 1-800-864-8331 and speak to an agent to redeem a voucher. The problem is that there is no agent, only a robot. There is no option to actually get a human being to help out. Yikes. Does anyone have a suggestion? Be wary of accepting corporate "compensation" for their errors.

carmenltimo

10/12/2010

Overall
about this outsourcing

I am beyond being disgusted with this system of having to call around the world to find out about a flight number in the Pittsburgh Pa airport, more so because when I ask the personel in India to give me a local number they refuse to give it to me dont know how else to tell you but because of that I WILL NOT EVER FLY UNITED AIRLINES MOSTLY BECAUSE ITS A REAL HASSLE AND THEY DONT HAVE THE LATEST INFORMATION ON FLIGHTS, JUST A FEW MINS AGO 3 DIFFERERENT CUST SERV. REPS THERE GAVE 3 DIFERENT ANSWERS TO THE SAME QUESTION REASON????? MAYBE BECAUSE THEY ARE NOT LOCAL AND ITS HARD TO GIVE THE RIGHT INFO. PLUS THE FACT THAT ITS VERY HARD TO UNDERSTAND THEM GET PEOPLE THAT HAVE BETTER UNDERSTANDING OF THE ENGLISH LANGUAGE,PLEASE. I WILL TELL ALL THE PEOPLE THAT I KNOW ABOUT THIS PROBLEM WITH UNITED AIRLINES YOU USED TO BE SUCH A RELIABLE AIRLINE WHAT HAPPENED???? NOW SOUTHWEST AIRLINES SEEMS TO BE MUCH BETTER THAN ANY OTHER. DO SOMETHING ABOUT THIS.

bchcmbr619

02/18/2010

Overall
BIG MISTAKE FLYING WITH UNITED!!!!!!!

I've encountered problems flying on United in the past. I've found United to be prone to delays not related to weather (yeah they like to try and use that excuse even when weather is not the problem). I fly between San Diego and Honolulu about 2 to 3 times a year. This time I booked a round trip to Honolulu on their site and a few days later I'm notified that the departure time on my return leg has been changed (flight appears to have been cancelled so they moved me to an earlier flight). Ok, no that big a deal till I get to the airport and find that my checked bag is 4 pounds overweight so they try offer me an option to move some of the items in my checked bag to my carry on or pay an extra $125 in addition to the $20 I paid for checked luggage needless to say I moved some stuff to my carry on (other airlines will only charge an extra $50) so I go on the trip which went pretty much without a hitch (probably because all the inter island legs were booked on Hawaiian Air not United). The evening before the departure for my return to San Diego I found I was unable to check in online, when I try the next morning I'm still unable to check in online. I try several times later but still I see a message saying web check in not available for this flight. So I call their customer service line, navigate their menu system (none of which addressed my problem) then wait...wait...wait till I get to a someone in INDIA to find out why I am unable to web check in only to be told that there is a change in the equipment so web check in will not be available for another 2-3 hours. WHY THE HELL DIDN'T THEY SAY SO ON THEIR WEBSITE!!!!! So I'm waiting for another 2-3 hours to see if the rep was telling me the truth or just BSing me to get credit for the call and move on to the next caller. THIS IS THE LAST TIME I'M FLYING UNITED!!!! I'd prefer paying an extra $100-$150 to fly direct from San Diego and not deal with the annoyances that appears to be the norm for UNITED!!!

859mommie

02/16/2010

Overall
Awful service and many cancellations

I was traveling with 2 small kids from Cincinnati to Memphis. The trip required a connecting flight to Chicago, this is where the torture began. The connecting flight was cancelled DUE TO WEATHER..., but coincidentally the other airlines were still flying into Memphis. Many of us in the 300+ customer service line spoke to people in Memphis who said the weather was clear, but cold and no weather issues. Still their excuse was THE WEATHER.... We soon found out that if they associated this with weather they wouldn't have to accomodate us food/hotels, etc. After being at the airport for 3.5hrs (11:30pm) we were told the next available flight would be in the morning and our only choices were to stay at the airport for another 12hrs or pay for a room ourselves. That morning they cancelled that flight as well due to weather. At this point I decided our weekend trip wasn't going to happen and requested they just get us back to Cincinnati (again, flight was delayed 1.5hrs). Coincidentally, they did ship my lugguage ahead to Memphis after being told we wouldn't make it to Memphis. Good luck with flying United!!!

jamesowen

02/09/2010

Overall
Rude Ticket Agent Palm Springs

On Sunday, I tried checking my baggage using the computer provided at the ticket counter. I had purchased the Premier Economy Plus online in order to get the allowable 2 bags, and preferred seat assignments for my flights. When I tried to check in, it indicated that I needed to pay $50 to check my bags. I asked the Ticket Agent "Michael" (he would not give me his last name) for assistance as I had to do in Oklahoma City on my first leg 3 days earlier. The Oklahoma ticket agent looked at my printed itinerary, pulled up the records on her computer and saw that the baggage had been prepaid. Well the agent in Palm Springs, said I needed a receipt to prove I had paid for the baggage, and despite reading the itinerary which indicated preferred seating and "Economy Plus" he continued to say that I had no prove of purchase and had to pay for the baggage. He repeatedly embarrassed me in front of the other passengers, in essense he inferred that I was a liar. Needless to say I did get vocal, and asked to see his supervisor. She came over, read my printed itinerary, pulled up the records and could see that I was telling the truth. She checked my bags and apologized for him later when I boarded the plane. She was not the one that needed to apologize, he was. United Express needs to train their staff better or make sure they can read! There are too many people that need jobs today, to have such a jerk represent them on a daily bases.

mykbot

12/19/2009

Overall
Terrible Service

My son was flying home for the holidays, and weather grounded his flight. The United Service Rep. told all the passengers that all flights, including US Air, were booked and everyone was stuck in Greensboro for the night. He found that US Air had flights leaving the next day, but United booked him on a flight for 2 DAYS LATTER! At first they refused to allow US Air to fly him out, but once he confronted them with the fact that US Air had fights, and could book him, the Service Rep. grudgingly made the arrangements to switch airlines. Then there was the matter of the checked baggage fee, which they refused to reimburse. My son spoke several times to Jemermia Thomson (the Service Rep.) about how to go about it. She gave him phone numbers that did not work and told him to go online, which he could not do at the time. When he asked to see a manager, she refused to get the manager and then resorted to ignoring him, how childish and unprofessional! So apparently United Airline Service Reps are in a habit of lying to the customers and them ignoring their complaints. We will never use this airlines again!

vtwinfxd

12/02/2009

Overall
Best Airline Ever!!!

All the Airlines have the same problems. United is trying to rise above the others, and I think they have! I fly United at least four times a month for business and sure, once in a while weather, mechanical, etc. disrupt the flow. United has been very reliable and their employees are the best! I recommend United Airlines over all the others if they fly where you are going.

wednhy

09/02/2009

Overall
Delay

When there is a mechanical problem with one of united aircraft and it take over thirty minutes to repair and there are passenger wanting to continue on there flight united should provide another aircraft do the right thing for your customers because united they sure don't want no delay in them getting paid.This for flight 7274

msbullet00

04/25/2009

Overall
Stay Clear!

I was traveling with United. Our (my husband and I) original plane was late, which made us miss our connecting flight. United put us on a later flight, which was cancelled. They then put us on a 3rd flight. We were unable to land on this flight due to weather, so they took us back to the airport. We had to pay $200 out of our pocket to take a bus that dropped us off an hour away from the airport we were supposed to arrive at. A few days later we called United to see if they would compensate us for the extra fee we had to pay. They gave us $130 in vouchers (that is what I was told). I was pretty happy with that.



When we arrived at the United check-in counter about a week later and tried to check in, I was told that our purchase had been cancelled and that we had been refunded our money. (Our original flight was a total of $530.00 for both round-trip tickets. I was told we had been refunded $130 and they NEVER said anything about canceling our trip.) Because of work and other obligations, we needed to get home that day. We were forced to purchase one-way tickets for $1,200 A PIECE! The check-in counter said that there was nothing they could do for us and we would have to contact customer service later. We were boarded on the plane when they had "technical difficulties." We told to get off the plane and that there would be a 3 hour delay. After waiting in the airport for 3.5 hours, we were told that our flight was postponed until the following day. They never offered to help us find accommodations or help with food costs for this extra night stay. We finally flew out the following day without any more delay.



When we arrived home, we contacted customer service and were given the run around for weeks. We wrote a letter to United explaining the situation and asking for a refund of the extra money we had to spend for the one-way tickets, because they cancelled our trip without telling us. We were told by United that "there isn't anything we can do." That was two months ago, and we are still fighting with them. They refuse to do the right thing and their customer service is horrible. My family will never travel with United again.

galluses

02/08/2009

Overall
Premier Member Loathes United

I have no choice but to fly United quite frequently.



No airline is perfect, and this is an industry with many problems, but it is clear to me that the other carriers I use often--American, Delta, USAirways-- have a far better system of reservations and services. Among other things, the United voice-recognition robot is inferior, and the outsourced agents (mostly in the Phillipines, I think) are poorly trained and possibly overworked.



I have frequent-flyer status in all of the airlines I've mentioned-- and the in-house agent I use will as a courtesy to me deal with all of them regarding upgrades and other ff miles: with the exception of United. She refuses to deal with them, and that coincides with my personal experience.



United's corporate tone, which used to be quite good when United actually felt "employee-owned" has become surly, aggressive and unco-operative. I still use United when I need to, but when there is a choice it is to be avoided.

pitbullguy

01/05/2009

Overall
UNITED IS THE WORSE

I WILL NEVER FLY UNITED AGAIN. THEY CANCELED OUR FLIGHTS SO WE WERE ROUTED THROUGH AMERICAN AIRLINES TO CHICAGO .WE GET TO CHICAGO THEY HAVE NO FLIGHTS TO WISCONSIN SO MY PREGNANT WIFE AND 2 KIDS HAD TO TAKE A BUS TO MILWALKUEE THEN HER PARENTS HAD TO DRIVE 4 HOURS TO PICK US UP THERE AND 4 HOURS BACK.AND THATS NOT EVEN IT TO GET HOME OUR FLIGHT WAS DELAYED SO WE WOULD OF MISSED OUR CONNECTING FLIGHT. THERE WAS NOTHING THEY COULD DO FOR US AND TOLD US WE WOULD COULD CATCH OUT FLIGHT IN CHICAGO 2 DAYS LATER. SO WE HAD TO DRIVE FROM CENTRAL WISCONSIN TO CHICAGO. BUT THEY STILL COULDN'T GET US ON A PLANE SO WE HAD TO FLY AMERICAN AGAIN. THEN TRYING TO GET A REFUND IS A JOKE YOU GET THE INDIA PEOPLE THAT CAN'T SPEAK ENGLISH. YOU ARE A CUSTOMER AND THEY TELL YOU WE CLOSE IN 10 MINUTES THERE IS NOTHING I CAN DO FOR YOU CALL BACK ANOTHER TIME. IT'S EASY FOR THEM TO THOUSANDS OF DOLLARS FROM YOU BUT THEY CAN'T EVEN GIVE YOU A PLEASANT TRIP. I WILL DRIVE NEXT TIME

underwood88

12/29/2008

Overall
Ripped Off!!

The worst experience I have ever had with an Airline! I booked my 16 and 17 year old on a flight home from Vagas showed up an hour early and the kids where searched then missed the fight, and United had the nerve to charge my Daughter an additional 150 dollars to go home! Needless to say she was quite shocked by the search then to be cahrged an additional 150 dollars to go home was just sick. The supervisor would not comee out and talk. Never ever again!!!!!!!

lastflt5010

10/16/2008

Overall
and I'm feeling generous

All the airlines admonish us to book our flights early. I booked my trip to Honolulu on United the maximum days in advance, using frequent flyer miles. I selected my flights, chose my seats and was confirmed. How was I to know what "confirmed" meant to United. Then I got booted from my selected flights, lost my selected seats, and was even rerouted through other cities. Why was I offered "Confirmed" flights and seats. United certainly does not feel compelled to honor their commitments. This has happened to me before. Their customer service operations have been moved to the philippines and to India so they can now their seats, to those people in the philippines and India who now earn about $1,000. a year. How many tickets will they be able to purchase. So, United has now become the "NO Frills Airline" I will use Southwest Airlines, and Frontier Airlines where I will not be charged as many special fees and will even have more leg room than the 31" pitch the United offers in coach. United is now the "NO FRILLS AIRLINE", with disgruntled employees, and no frill for the passengers I will not be using them again.

jre6484

10/15/2008

Overall
Still waiting for my luggage

I had never flown United but needed to go to Detroit for a long weekend. I got to Detroit airport 2.5 hours early and when I got back to Denver, my luggage never came out. I took my slip into the baggage office and had them track it. One of the people told me it was on its way and "the guys downstairs are just slow". a half hour later, still no luggage so I go back in and talk to another woman. My luggage was in DALLAS! First off, why wouldn't the other woman tell me that, and secondly, why is it in Dallas when the airline had ample time to get it on the plane? The woman said that it was on a flight here and that it would be in Denver in another 2 hours. She said she could have it delivered so I opted for that instead of coming all the way back. My delivery time...1am. But whatever, I would have my bags. I got home and checked around 1am to make sure that it was still being delivered. New delivery time...1-5am. I got a little upset but again, I just want my bag. So I would sleep for an hour and get up to check if the bag was there. No bag. I did this every hour until 6am when I called the baggage service. A man who hardly spoke english told me he tried calling the delivery service but they didn't pick up. He also said to wait another 2 hours and then call back. So I waited. Still no luggage. At 8am I finally called back. This guy spoke a english a little better but still not great. It was the same exact conversation though. Delivery service won't answer phone, wait another hour. I flipped out. Why on earth are we paying $15 per bag if they can't even get it to you! And what delivery service refuses to answer phones? They are obviously open if they were delivering between 1 and 5am. I will never again fly United. I wouldn't even trust them with a paper bag!

cflnow5678

09/21/2008

Overall
WORST SERVICE EVER!!

UNITED SERVICES IS THE WORST....... THEY LOST MY LUGGAGE..........Here is the email I just submitted via the United website...

.

Let me start out by saying....

.

Reader.....If you are an Indian from India, please refer this to an AMERICAN who will understand it.

.

WHEN I HAVE A CHOICE...I SELECT SOUTHWEST AIRLINES OVER UNITED EVERY SINGLE TIME AND THIS PROBLEM I AM HAVING NOW IS WHY I DON'T SELECT UNITED!

.

THIS IS TYPICAL OF THE LOUSY LOUSY LOUSY LOUSY SERVICE BY UNITED!!!!!!!!!!!!!!

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WHAT HAS UNITED DONE WITH MY LUGGAGE?!?!?

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I WAS AT O'HARE 2+ HOURS BEFORE THE 1011 FLIGHT - WHAT IS YOUR EXCUSE FOR THIS SCREW-UP???? WAS IT BECAUSE I REFUSE TO TIP WHEN I HAVE PAY $15 TO CHECK 1 BAG????????

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I ARRIVE IN ORLANDO - I WAS TOLD MY LUGGAGE WAS ON ANOTHER FLIGHT AND IT WOULD BE DELIVERED TO MY HOUSE ON SUNDAY......NOW YOUR INDIANS FROM INDIA ARE SAYING SOMETHING DIFFERENT AND THAT MY LUGGAGE IS STILL IN CHICAGO?!?!?!?!?!?!?

.

WHAT HAVE YOU DONE WITH MY LUGGAGE??? I HAVE WORK MATERIALS FOR MY JOB IN MY LUGGAGE.

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IS THIS REALLY THE BEST SERVICE YOU - UNITED CAN OFFER - ESPECIALLY WHEN I HAD TO PAY $15 DOLLARS TO CHECK THE LUGGAGE??????????????? A COST I WOULD NOT HAVE INCURRED AT SOUTHWEST....AND SOUTHWEST EMPLOYES AMERICANS IN CUSTOMER SERVICE THAT SPEAK ENGLISH!!!! SOUTHWEST HAS NEVER NEVER EVER LOST MY LUGGAGE!!!!!

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I CALLED YOUR ANTI-AMERICAN INDIA SERVICE LINE 800-221-6903 AND THEY COULD NOT UNDERSTAND OR SPEAK ENGLISH!!!!!!!!! PLEASE LISTEN TO YOUR TAPE - I HOPE YOU RECORDED MY CALL!!!!!

.

REPORT NUMBER XXXXXXXX

CLAIM CHECK NUMBER UAXXXXXXXX

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I NEED MY LUGGAGE NOW!!! I HAVE A JOB TO DO AND NEED MY LUGGAGE NOW!!!!

emil57

09/03/2008

Overall
Worst customer service ever!

You call and somebody in India picks up. They are clueless and have no authority to help you with anything. Also will not divert you to American support. Enjoy!

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